Carl Johnson

Professional with the desire to reduce the vulnerability, hazards, and risk to the population along with being able to implement new methods that will mitigate and improve safety for people and property in the future.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Hazardous Materials Awareness - Department of Defense Firefighter Certification System
• United States Army Chemical, Biological, Radiological, and Nuclear School
• Toxic Agent Training at The Chemical Defense Training Facility (CDTF), United States Army Chemical School
• Honor Graduate Center for National Response, United States Army, 02/01/12
• Travel Card Training Program
• FBCB2-BFT Leader/Operator Course
• Confined Space Awareness Course
• Technical Escort Course
• Biometrics Operations Specialist Course
• WNSF - Phishing Awareness Course
• WNSF - Personally Identifiable Information (PII) Course
• WNSF - Safe Home Computing Course
• Portable Electronic Devices and Removable Storage Media
• Programs and Policies - Travel Card Program (Travel Card 101)
• Social Networking
• AC Level 1 Awareness Training
• FEMA - Guardian Accord (GA) Workshop/IS 00525
• DoD Information Assurance Awareness
• Good Conduct Medal, United States Army, 03/01/13

• The United States Army Chemical Corps Regiment
• Veterans Administration, Member
• American Military Retired Association, Member

• First Baptist Church Argyle, Cook and Kitchen Help, 08/01/17, 03/01/20, Order and deliver inventory weekly, prepare food, sanitize cookware, dining area, kitchen area, and organize menus for weekly meals
• Student Ministries University of North Texas and Texas Women's University, Meal Prep and Service, 08/01/17, Present, Once a quarter provide hot meals for 10-50 college ministry students to enjoy while fellowshipping with other students
• Vacation Bible School, Director of Food Preparation and Service, 06/01/16, Present, Conduct meal prep based on needs of the students, Delegate volunteers to assigned tasks