Overview
Work History
Education
Skills
Timeline
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CARL JOHNSON

Oak Park,IL

Overview

11
11
years of professional experience

Work History

Key Holder

Maje
Chicago, IL
10.2023 - Current
  • Kept confidential client information properly protected and only used for official purposes.
  • Maintained customer and client databases and updated databases periodically.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
  • Developed long-lasting relationships with clients through one-on-one store interactions.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Flight Attendant

American Airlines
Chicago, IL
04.2018 - Current
  • Prepare the cabin for passengers, check emergency equipment, and brief the crew on emergency procedures
  • Demonstrate safety procedures, including the use of safety equipment, such as seatbelts and oxygen masks
  • Ensure that passengers follow safety procedures and assist passengers with any safety-related issues
  • Guarantee that passengers are comfortable throughout the flight. Provide food and beverage service, distribute reading materials, and respond to passenger requests
  • Trained to respond to emergencies, such as medical situations or equipment malfunctions. Take charge of the situation, provide first aid, and evacuate passengers if necessary
  • Maintain communication with the flight deck crew and ground personnel throughout the flight to ensure passenger safety and comfort
  • Work efficiently under pressure, have excellent communication and customer service skills, and be physically fit to perform duties

Key Account Manager

Coca Cola Bottling Company Consolidated
Alexandria, VA
03.2015 - 04.2018
  • Developed and implemented sales strategies, monitoring sales performance, analyzing market trends, identifying new business opportunities, and managing sales teams
  • Managed high-level federal government key accounts in northern Virginia, Washington DC, and Maryland.
  • Separated advertiser and seller confusion from bugs, advise the sales team/advertisers/sellers on how to accomplish the customer’s desired outcome.
  • Maintained appropriate inventory levels, company assets, and promotional ad signage (point of sale) and displays.
  • Experienced in increasing market-share and product utilization through effective sales or marketing strategies and account management.
  • Sold incremental displays, equipment placements and promotional programs.
  • Managed the annual, quarterly, and monthly sales targets and goals, and established a plan for achieving them.
  • Developed strategies for procuring goods and services at the most cost-effective prices.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Created reports and presentations for management summarizing vendor data and performance metrics.
  • Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Negotiated pricing, terms, and conditions with vendors on behalf of the company.

Regional Sales Manager

Elizabeth Arden
Washington , DC
02.2014 - 04.2015
  • Traveled to customer sites with senior staff to meet and help close deals through effective persuasion.
  • Managed 27 sales representatives and assistants to ensure optimal productivity.
  • Generated gross profit of 13% above and net profit of 16% above 2014 sales plans.
  • Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Maintained clients' satisfaction by serving as point of contact, routinely re-assessing needs and resolving any present or foreseeable conflicts.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Trained new managers on store procedures, policies and customer service, achieving 98% outstanding customer service.
  • Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.

Education

Bachelor of Arts - Political Science

Morehouse College
Atlanta,Georgia
05.2011

Skills

  • Brand development and awareness
  • Content generation and asset management
  • Search engine optimization (SEO)
  • KPI monitoring
  • Project management
  • Contract development and management
  • Key accounts and territory management
  • Salesforce Management
  • Data management
  • Training & Development
  • Microsoft Office
  • Team management
  • Revenue generation
  • Customer Relationship Management (CRM)
  • Partnership Marketing

Timeline

Key Holder

Maje
10.2023 - Current

Flight Attendant

American Airlines
04.2018 - Current

Key Account Manager

Coca Cola Bottling Company Consolidated
03.2015 - 04.2018

Regional Sales Manager

Elizabeth Arden
02.2014 - 04.2015

Bachelor of Arts - Political Science

Morehouse College

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CARL JOHNSON