Carl Jones
Houston
Summary
Dynamic leader with a proven track record at U-Haul Moving & Storage, enhancing store efficiency and customer satisfaction. Excelled in inventory control and team building, significantly improving store organization and customer experience. Skilled in POS systems operations and mentoring, adept at driving retail operations forward through innovative strategies and exceptional customer service management.
Overview
2022
2022
years of professional experience
Work History
Assistant Store Manager
U-Haul Moving Storage
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Owner
CJ's Catering Company LLC
- Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.
- Coordinated with various hospital departments for timely patient pick-up and delivery, streamlining the overall process.
- Provided exceptional customer service while escorting visitors to requested destinations within the facility, promoting a positive hospital image.
- Participated in ongoing education programs to stay up-to-date on best practices related to transporting patients safely.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
- Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
- Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
- Demonstrated adaptability by assisting with other tasks when not engaged in transports, including supporting clinical staff as needed.
- Expedited discharge processes for patients by promptly responding to requests for transportation services upon clearance.
- Safeguarded confidential patient information per HIPAA regulations while discussing transport details with medical staff members.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
- Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Increased efficiency in the transport department by accurately documenting all transport-related information in electronic systems.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Provided physical support to patients through diverse types of mobility assistance.
- Responded to emergency situations to help with lifting and transporting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Supported medical staff during patient examinations in accordance with company policy.
- Helped patients complete activities of daily living.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
Dietary Manager
Charity Hospital
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Managed successful transitions from paper-based to digital menu systems, reducing errors and improving communication between staff members.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Monitored production to check safety, standardized production and appropriate portioning.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Participated in continuing education opportunities to stay current with industry trends and best practices.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
Home Health Aide
Care and Comfort Home Health
03.2017 - 01.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
Patient Escort
Tulane Hospital
01.2013 - 02.2016
- Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.
- Coordinated with various hospital departments for timely patient pick-up and delivery, streamlining the overall process.
- Provided exceptional customer service while escorting visitors to requested destinations within the facility, promoting a positive hospital image.
- Participated in ongoing education programs to stay up-to-date on best practices related to transporting patients safely.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
- Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
- Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
- Demonstrated adaptability by assisting with other tasks when not engaged in transports, including supporting clinical staff as needed.
- Expedited discharge processes for patients by promptly responding to requests for transportation services upon clearance.
- Safeguarded confidential patient information per HIPAA regulations while discussing transport details with medical staff members.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
- Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Increased efficiency in the transport department by accurately documenting all transport-related information in electronic systems.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Provided physical support to patients through diverse types of mobility assistance.
- Responded to emergency situations to help with lifting and transporting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Supported medical staff during patient examinations in accordance with company policy.
- Helped patients complete activities of daily living.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
Education
Bachelor In Business Of Science - Business And Managerial Economics
Colorado Tech University
Denver, CO06.2024
Associate Of Business Administration - Business Administration And Management
American InterContinental University
Schaumburg, IL09.2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Customer service management
- POS systems
- POS systems operations
- Hiring and training
- Work Planning and Prioritization
- Mentoring and coaching
- Loss prevention
- Display setup
Timeline
Home Health Aide
Care and Comfort Home Health
03.2017 - 01.2022
Patient Escort
Tulane Hospital
01.2013 - 02.2016
Assistant Store Manager
U-Haul Moving Storage
Owner
CJ's Catering Company LLC
Dietary Manager
Charity Hospital
Bachelor In Business Of Science - Business And Managerial Economics
Colorado Tech University
Associate Of Business Administration - Business Administration And Management
American InterContinental University
Similar Profiles
Arham JainArham Jain
Customer Service Representative at U-Haul Moving & StorageCustomer Service Representative at U-Haul Moving & Storage
Joshua GaneshJoshua Ganesh
Customer Service Representative at U-Haul Moving & StorageCustomer Service Representative at U-Haul Moving & Storage
Jalia RobinsonJalia Robinson
Reservation Manager at U-haul Moving & StorageReservation Manager at U-haul Moving & Storage