Carl Kappenhagen

- Planned, supervised, and documented all aspects of assigned projects.

- Defined scope, developed project plans, and coordinated efforts and activities among team members and related parties.

- Managed all documents, record keeping, and change control.
- Worked with subject-matter experts and operations leaders to document business processes and develop supporting instructional materials.

- Collaborated with all relevant stakeholders to design an effective plan to communicate and implement the new process.
- Enabled the workforce to solve critical problems through collaborative thought processes.
- Developed best practices and standardized work for all changes made to the value stream.

- Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.

- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.

- Served as the lead on all change management communications and in the development of reports for HR strategic responsibilities, projects, and external agencies auditors.
- Coordinated with the Office of the Chief Information Officer (OCIO) to analyze all HR Information System (HRIS) requirements and develop and implement various HRIS procedures. - Maintained data in HRIS systems and databases and ensured information is available on a timely basis.
- Led HRIS change management processes based on feedback/requests and facilitated HRIS change management review board in a cross-functional, matrixed environment.
- Monitored HRIS integrations to ensure they are functioning properly and troubleshooting any issues.
- Trained, coached, advised, and provided technical assistance and resources to the human resource team, liaisons, managers, and supervisors to ensure improved performance and utilization of HRIS systems for increased proficiency and responsiveness in all service delivery areas.

- Assisted in the training of employees and Union workers on capabilities of the ERP system for the new fiscal year inventory, as well as recommended improvements, such as fully utilizing the system's advanced warehouse, transportation, and inventory abilities.
- Exercised initiative by preparing easy-to-understand documents on advanced warehousing system, while receiving minimal training, leadership engagement, or clearly defined directive.
- Identified inefficiencies and made recommendations for process improvements.
- Developed and proposed multiple potential process improvement strategies to reduce operating costs, including effective warehouse management, reducing waste in the form of excess steps within daily processes, and other Lean Six Sigma practices.
- Improved communication efficiency of new system implementation by acting as a liaison between departments, leadership, and employees, union, as well as other dedicated MillCraft employees, while simultaneously boosting employee morale.
- Performed other duties as assigned.

-Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
-Maintained the front desk and reception area in a neat and organized fashion.
-Improved communication efficiency as liaison between departments, patients, families, and healthcare providers.
-Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling, organizing, updating, and maintaining over 200 patient charts.
-Scheduled patient surgeries, procedures, and other appointments.
-Advised and supported over 30 personnel at all levels, including executive leadership.
- Responded to patient call lights and made rounds.
-Directed patient flow during stressful hours, minimizing patient wait time and improving workflow.

- Processed emergency and non-emergency transfers to other facilities or private hospitals.

- Assisted with processing patient admissions, transfers, and discharges.

-Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
-Counseled leaders on the importance of accountability and the cost effectiveness of daily program monitoring.
-Advised and supported over 1,000 personnel at all levels, including executive leadership.
-Designed a performance evaluation and merit program while monitoring team progress and enforcing deadlines.
-Directed personnel, training and labor relations activities.
-Maintained an up-to-date department organizational chart.
-Coordinated and directed project meetings.
-Identified inefficiencies and made recommendations for process improvements.

-Led logistical support for personal 300-person organization with over 10,000 pieces of equipment at three alternate location in Korea; valued at more than $90 million.
-Prepared and submitted reports for property accountability, budget and inventory management.
-Monitored shipments to guarantee on-time delivery.
-Conducted monthly and quarterly inventories of warehouse stock, while Maintaining accurate stock records.
-Supervised material flow, storage and global order fulfillment.
-Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
-Oversaw the organizing and product storage in designated areas.