Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carl Kelsey

Miami,FL

Summary

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT MANAGER

Do College Now, Inc
08.2021 - Current
  • Ensuring proper takeover of all connectivity-related events from trigger to defense and resolving them efficiently
  • Upgraded remote device connectivity by implementing SSL VPN Tunnels/Point to point and other technologies, with a specific focus on the North American market
  • Developed effective staff resources for resolution research
  • Resolved network and technical application issues
  • Provided updates on the project status to leadership/C-Level executives
  • Implement, support and manage remote connectivity improvement programs in the North American market.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Coordinated technical training and personal development classes for staff members.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.

NETWORK ANALYST/EXECUTIVE SUPPORT

Holy Cross Hospital
06.2017 - 08.2021
  • Handles daily technical support activities on desktop support, data network and server management
  • Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end users
  • Provides Executive support to physicians and Nurse practitioners
  • Ensures that tickets in the system queue are being completed in a timely manner
  • Collaborates with IT market manager to purchase computer systems through the purchase and supplies department.
  • Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
  • Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
  • Wrote ad hoc tools and patches to resolve recurring production problems.
  • Managed development, deployment and training of RTS system and internal systems suite.
  • Upgraded network software and hardware for optimized performance.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Created inventory, report and invoicing databases.

DEPLOYMENT MANAGER IT LEAD

Shine Technologies, Inc
04.2016 - 06.2017
  • Managed a support team that performs most of the day-to-day work
  • Assisted the Program Manager and the development team members in planning each release
  • Ensured that the organization's release controls are documented and well understood by development Teams and Program Support Teams
  • Created a POS system through Revel software
  • Implemented a database for the Café inventory.
  • Mentored junior team members in best practices for effective deployment management, fostering a culture of continuous improvement within the department.
  • Negotiated contracts with third-party vendors for essential deployment services, securing favorable terms that saved significant budgetary resources without sacrificing quality or service levels.
  • Enhanced user experience by proactively identifying potential issues and deploying targeted fixes before they could negatively impact system stability or end users.
  • Managed vendor relationships throughout the deployment process, ensuring timely delivery of essential services and products while maintaining strict quality control measures.
  • Optimized deployment processes by streamlining workflows and reducing downtime during system updates.

REFRESH/DEPLOYMENT ENGINEER

Yahoo, Inc
01.2016 - 04.2016
  • Boxed/Unboxed PC and Macintosh systems
  • Transferred data to Mac systems via Thunderbolt cable/External Hard drive
  • Provided high level of problem solving and analysis (post migration)
  • Responsible for support of remote VPN/connectivity.
  • Monitored server health during deployments utilizing various monitoring tools to identify potential bottlenecks and ensure optimal performance.
  • Increased customer satisfaction by providing timely and accurate updates on deployment progress.
  • Trained junior engineers in best practices for software deployment, fostering a strong team environment.
  • Improved deployment efficiency by streamlining processes and implementing automation tools.
  • Optimized resource allocation for deployments, effectively managing competing priorities and tight deadlines.
  • Conducted post-deployment reviews to identify areas for improvement and drive ongoing process enhancements.

NETWORK ADMINISTRATOR/TECHNOLOGY MANAGER

DKMS Americas
01.2014 - 01.2016
  • Designed and deployed networks as per the company requirement
  • Handled different tasks such as network address assignment, assignment of routing protocols etc
  • Provided Support for Windows 7/Active Directory and Microsoft Office suite.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Monitored system performance and responded to alerts.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.

T-BAND IMPLEMENTATION SUPPORT

Bank of America TekSystems
12.2011 - 01.2014
  • Deployed, configured, migrated and maintained PCs, Laptops, Phones, PDAs
  • Configured and upgraded the regular 100 Mbps network infrastructure to gigabit infrastructure using Cisco switches
  • Managed corporate user profiles and permissions related to VPN, Dial-in and mailbox server access.
  • Acted as a liaison between clients, developers, and sales teams to facilitate clear communication throughout the project lifecycle.
  • Developed tailored software configurations for individual clients based on their specific needs and requirements.
  • Ensured smooth transition for clients during system upgrades, minimizing downtime and disruptions.
  • Improved client satisfaction by effectively troubleshooting and resolving software implementation issues.
  • Collaborated with cross-functional teams to ensure successful implementation of software solutions.
  • Conducted thorough testing of implemented solutions to ensure optimal functionality and user experience.

EXECUTIVE SUPPORT ANALYST/HELPDESK

Philip Morris International
09.2009 - 12.2011
  • Provided users with assistance solving computer related problems
  • Supported all the high level executives for The Latin America Division of Phillip Morris International
  • Performed migration of user's machines from Windows XP Pro to Windows 7.
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Created user accounts and managed access control.
  • Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
  • Supported users with software, hardware and network issues.

TECHNOLOGY MANAGER/CALL CENTER MANAGER

VR Networks, Inc
03.2008 - 09.2009
  • Provided 1st and 2nd level support for 100+ users in a charter school atmosphere
  • Created a Trouble tickets system via Spice works, resolved 20-30 tickets per day
  • Processed all staff requests regarding technological needs and repairs.
  • Implemented data backup and disaster recovery plans that protected critical business information from loss or corruption.
  • Improved overall technology efficiency by implementing streamlined processes and system upgrades.
  • Provided leadership and support for IT department.
  • Reduced IT support tickets by proactively addressing common issues and providing user training.
  • Championed best practices for project management methodologies within the organization leading to improved project outcomes.
  • Maintained secure computing environment through implementation of robust cybersecurity measures and employee education programs.

DEPLOYMENT ENGINEER

Deutsche Bank
10.2007 - 03.2008
  • Participated in a team responsible for configuration, packaging and deployment of java-based web applications within Deutsche Bank
  • Supported users after migration
  • Provided input on new and existing processes and procedures based on industry best practices.
  • Reduced downtime during deployments by closely monitoring performance metrics and proactively addressing issues.
  • Trained junior engineers in best practices for software deployment, fostering a strong team environment.
  • Mentored junior staff members on best practices for troubleshooting complex technical issues related to software deployments effectively resolving problems in realtime.
  • Optimized resource allocation for deployments, effectively managing competing priorities and tight deadlines.
  • Ensured compliance with security policies throughout all stages of the deployment process, protecting sensitive data from unauthorized access.
  • Maintained strong relationships with vendors, collaborating on deployment-related issues and working together to find effective solutions.

Education

Paralegal Certification - Paralegal Studies

LakeWood University
Cleveland, OH
05.2023

B.S. Management of Information Systems -

Barrington University
05.1996

Computer Technology -

Miami-Dade College
05.1994

Quartermaster -

U.S. ARMY Supply and Logistics School Ft. Lee, Virginia
09.1989

Skills

  • Information confidentiality
  • Risk mitigation planning
  • Team Collaboration
  • Team Development
  • Technical Troubleshooting
  • Application support
  • IT Asset Management
  • Network Administration

Certification

  • Fortinet FCF Certified (Cybersecurity Associate), 2024
  • TDA Certified CyberSecurity for Business 2024
  • IBM Cybersecurity Analyst Program 2024
  • IBM Project Management Program 2024
  • MCSE (Microsoft Certified Systems Engineer), 2000
  • CNA Certified Novell Administrator (NDS), 1999
  • CPM (BrainBench Certified Project Manager), 2010

Timeline

IT MANAGER

Do College Now, Inc
08.2021 - Current

NETWORK ANALYST/EXECUTIVE SUPPORT

Holy Cross Hospital
06.2017 - 08.2021

DEPLOYMENT MANAGER IT LEAD

Shine Technologies, Inc
04.2016 - 06.2017

REFRESH/DEPLOYMENT ENGINEER

Yahoo, Inc
01.2016 - 04.2016

NETWORK ADMINISTRATOR/TECHNOLOGY MANAGER

DKMS Americas
01.2014 - 01.2016

T-BAND IMPLEMENTATION SUPPORT

Bank of America TekSystems
12.2011 - 01.2014

EXECUTIVE SUPPORT ANALYST/HELPDESK

Philip Morris International
09.2009 - 12.2011

TECHNOLOGY MANAGER/CALL CENTER MANAGER

VR Networks, Inc
03.2008 - 09.2009

DEPLOYMENT ENGINEER

Deutsche Bank
10.2007 - 03.2008

Paralegal Certification - Paralegal Studies

LakeWood University

B.S. Management of Information Systems -

Barrington University

Computer Technology -

Miami-Dade College

Quartermaster -

U.S. ARMY Supply and Logistics School Ft. Lee, Virginia

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Carl Kelsey