Carl Knight
Alpine,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hardworking employee enthusiastic about learning about the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Sedano Ford
01.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Take in upwards of 10 appointments daily and manage approximately 50 in-shop vehicle and communicate details with vehicle owners.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Valet
Penske Lincoln
02.2020 - 01.2021
- Enhanced intake process by greeting and assisting customers promptly
- Cleaned and organized work areas
- Communicated with coworkers and managers about completed duties
- Maintained physical appearance of lot to attract customers to business
- Organized lot by arranging over a hundred vehicles in a day
- Communicated with service team and other staff to assist customers
- Checked inventory levels of cleaning products and placed orders to restock
- Answered questions and provided information about the store, products, and vehicles
- Parked and retrieved cars according to customer needs
- Responded to customer requests efficiently and with knowledgeable assistance
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Reported unlawful parking jobs
- Determined customer needs by asking relevant questions and listening actively to responses
- Removed safety hazards, soiled items and trash from customer areas
- Moved cars around lot to ensure space efficiency
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Valet
Perry Ford of National City
06.2018 - 11.2019
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Logged and documented parked vehicle details for accurate records.
- Inspected vehicles to verify condition ahead of customer returns.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Located and retrieved vehicles quickly to minimize customer wait times.
Customer Service
Kohl's
10.2014 - 06.2018
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Educated customers on promotions to enhance sales
- Maintained customer satisfaction while handling any product returns quickly and professionally
- Resolved customer complaints and maintained clean and tidy checkout area
- Handled cash and credit transactions for customers with accuracy and speed
- Counted cash in register drawer at beginning and end of shift
- Requested official identification for credit purchases and verified details, consistently meeting strict legal standards of underage sales
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Worked closely with management and loss prevention to solve problems and handle customer concerns
- Checked prices for customers and processed items sold by scanning barcodes
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Answered questions about store policies and concerns to support positive customer experiences
- Conducted inventory counts by adding each item in stock and documenting in Bluebird
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Verified over $300 of cash and credit payments daily
- Assisted customers with locating and choosing merchandise in any store department
- Helped customers locate appropriate store locations of all products, answered questions about products and provided solutions for various any issues
- Quickly and accurately counted drawers at start and end of each shift
- Assisted customers by answering questions and fulfilling requests
- Used POS system to enter orders, process payments, and issue receipts
- Learned other positions including truck (unloading and restocking), small management tasks, price changes, inventory, and provided backup whenever needed
Car Detailer
The Detail Shop
10.2016 - 04.2017
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
- Reported any customer-oriented issues immediately to my supervisor and/or manager for swift assistance and resolution
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Shined vehicle windows and windshields to remove water spots
- Vacuumed interiors of vehicles to remove dirt and debris
- Provided mobile detailing services to clients at places of employment
- Applied wax to vehicle exteriors and buffed to brilliant shine
- Completed vehicle inspections prior to service and after completion to assess damage
- Used steam cleaning equipment to remove dirt from engine and engine compartment
- Provided outstanding customer service
Host
Denny's
08.2014 - 09.2016
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Completed manual and machine counts of funds for transactions valued at over $50
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers with special services, account updates and promotional options
- Answered questions about store policies and concerns to support positive customer experiences
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Assisted customers by answering questions and fulfilling requests
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
High School Diploma -
06.2014
Skills
- Workplace safety
- Customer service/assistance
- Issue resolution
- Hazardous materials handling
- POS system operations
- Hardware and software installation
- Operating Systems
- System monitoring
- Organization
- Estimating costs
- Follow-up skills
Timeline
Automotive Service Advisor - Sedano Ford
01.2021 - Current
Valet - Penske Lincoln
02.2020 - 01.2021
Valet - Perry Ford of National City
06.2018 - 11.2019
Car Detailer - The Detail Shop
10.2016 - 04.2017
Customer Service - Kohl's
10.2014 - 06.2018
Host - Denny's
08.2014 - 09.2016
El Cajon Valley High School - High School Diploma,
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