Carl Knowles-Buchanan

Tell the story of Sonobi as a pre-sales point of contact to potential publishers and be a technical customer service resource post-sales. Conduct thorough screening processes to qualify potential publisher partners by identifying risks and setting expectations to map different onboarding processes and coordinate the completion of the integration project. During the integration lifecycle report progress to stakeholders via email and internal stakeholders via team operations calls or direct messages. After a concluded integration lifecycle, schedule hand-off to the internal account management team.

Post-sales connect with online publisher dev resources to coordinate unique programmatic integration paths. Identify risks and set expectations for the onboarding process. Share integration documents and work with dev operations to complete the integration project. During the integration lifecycle report progress to stakeholders via email and internal stakeholders via team operations calls or direct messages. After a concluded integration lifecycle, schedule hand-off to the internal account management team.

Build a book of business via pre-sales outreach to companies through cold calling and CRM outreach. Negotiated favorable shipping rates with carriers, resulting in significant cost savings and ensuring coverage of clients' freight needs in real-time.