Summary
Overview
Work History
Education
Skills
References
Timeline
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Carl K. Sanders Sr.

Carl K. Sanders Sr.

Shreveport,LA

Summary

Dynamic leader at O'Reilly Auto Parts with a proven ability to supervise staff and manage customer service operations. Recognized for enhancing operational efficiency and team performance through expertise in systems software and effective verbal communication. Achievements include significant improvements in customer satisfaction and streamlined processes, showcasing exceptional mentoring and problem-solving skills. Aiming to leverage these competencies to drive further growth and excellence in customer service initiatives.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

O'Reilly Auto Parts
Shreveport, LA
07.2024 - Current
  • Led store team to provide exceptional customer service and supported General Manager.
  • Supervised staffing levels and set team member goals to ensure optimal performance.
  • Assumed key leadership role in managing store operations in the absence of the General Manager.

Concierge

Hilton Hotel- HRI Properties
SHREVEPORT, Louisiana
12.2021 - 07.2024
  • I am responsible for assisting guests with various tasks related to their visit and providing information about the hotel and the local vicinity, while continuing effort to deliver outstanding guest services

Commercial Accounts Manager

Advanced Auto Parts
SHREVEPORT, Louisiana
08.2017 - 12.2021
  • Directed commercial sales operations, ensuring alignment with cost and sales objectives through effective inventory control.
  • Developed new business opportunities through cold calling, networking events, and other outreach initiatives.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Family Facilitator

The Arc of Caddo-Bossier
SHREVEPORT, Louisiana
02.2016 - 08.2017
  • I managed a case load of 20 clients in the community and supervised 30 direct service workers which I interviewed, hired and trained. I made weekly home visits as needed. Assessed the needs of clients receiving services. Made phone contacts to clients as needed and reviewed and staffed schedules. Maintained client records, attended meetings with case management and Doctor appointments when needed. Member of several different teams at the company. Helped families by analyzing, identifying and solving problems efficiently. Served as a member of the on-call team. responsibilities involved the handling sales based on commission

Packaging / Pharmaceutical Manufacturing Operator

Nestle Health Science
SHREVEPORT, Louisiana
07.2011 - 01.2016
  • My responsibilities involved the handling and Packaging inventory
  • Production, manufacturing and coating various company product according to specified federal standards also perform maintenance, monitor equipment and keep it in in good working Condition

Education

Bachelor of Arts - Criminal Justice, Sociology

Grambling State University
Grambling, Louisiana
12-2025

Skills

  • Staff supervision
  • Verbal and written communication
  • Systems and software expertise
  • Customer service
  • Customer service management
  • Goals and performance
  • Employee scheduling
  • Issue resolution
  • Process improvements
  • Mentoring and coaching
  • Scheduling coordination

References

Available upon request

Timeline

Assistant Store Manager

O'Reilly Auto Parts
07.2024 - Current

Concierge

Hilton Hotel- HRI Properties
12.2021 - 07.2024

Commercial Accounts Manager

Advanced Auto Parts
08.2017 - 12.2021

Family Facilitator

The Arc of Caddo-Bossier
02.2016 - 08.2017

Packaging / Pharmaceutical Manufacturing Operator

Nestle Health Science
07.2011 - 01.2016

Bachelor of Arts - Criminal Justice, Sociology

Grambling State University

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Carl K. Sanders Sr.