Carl Larcina
Castro Valley,CA
Summary
Over 20 years of experience in Information Technology within global enterprise companies has cultivated a passion for driving innovative methods to deliver high-quality, cost-effective business solutions that scale. The commitment to working cross-functionally with strategic partners is centered on advocating for optimal customer outcomes and nurturing long-term, trust-based relationships. An emphasis on challenging and investing in team talents to promote a growth mindset and create new opportunities for team individuals to lead and shape the future of work.
Overview
25
25
years of professional experience
Work History
Director of Release & Change Management
Salesforce
01.2021 - Current
- Develop and maintain Change & Release roadmap through prioritize stories, creating long range plans, and applying industry best practices
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations
- Collaboration with Data & Analytics team for leveraging data analytics insights for informed decision-making in critical areas such as systems compliance, release quality, workforce management, scrum team maturity, and personnel management
- Hire, develop, and retain talent to lead and transform the future of work
- Invest in team development and career growth through high performance culture and personal growth plans
- Focus on Stakeholders success and outcomes with Salesforce Platform Testing, successful Project Cutover planning & execution, and compliance Change Management controls
- Experienced leader with Service Management team responsibilities for Problem Management, Resiliency/Disaster Recovery, Configuration Management, and Service Catalog
- Experienced leader with Change & Release Management responsibilities for reducing risk, improving efficiency, maintaining SOX controls compliance & testing, and driving process consistency
- Optimized processes and frameworks for delivering solutions through Change Management, Release Management, and DevSecOps initiatives to increase productivity and reduce time to production
- Continual development and maintaining in-depth knowledge on Salesforce's business, products, and application portfolios
- Experienced leader with decision-making and collaboration across broad network of stakeholders and operational teams for driving key project initiatives, enforcing trust compliance, mitigating change risk, and preparing teams for operational readiness
- Maintain and lead awareness of industry best practices and relevant technologies
- Provide Salesforce on Salesforce presentations on DevSecOps, Release Management, and Change Management for Salesforce customers
- Leadership model for instilling company values of Trust, Customer Success, Innovation, Equality, and Sustainability
Senior Release Manager
Salesforce
04.2017 - 01.2021
- Managing team of Release Managers successfully delivering over 3000 application releases yearly
- Increased deployment velocity more than 4x through collaborative partnerships and enabling Fastlane deployments for qualifying scrum teams
- Rolled out Release Quality Dashboard to evaluate overall release quality, conduct release retrospectives, provide QSR feedback, and collaborate with scrum teams on improvement initiatives
- Executive CAB approver for Release Management
- Effectively enforced Release Management & Change Management SOX controls to remain 100% compliance
- Collaborating Release Management & Service Management initiatives to scale for company growth
- Increase efficiency in operating model to staff resources while tightly controlling costs such as labor and preventing waste
- Formed new APAC Release Management team to operate across multiple geo-locations
- Boosted Salesforce Platform Testing coverage through streaming lining process and increasing scrum team participation YoY by 20%
- Created New Object governance model to manage object threshold to 80% capacity
- Championed best practices in software development lifecycle management within the organization by sharing knowledge gained through industry research or personal experience working on similar projects elsewhere
- Created and implemented contingency plans to address potential risks
- Implemented best practices to drive quality IT project delivery
Director of Release & Change Management
Gap, Inc.
08.2011 - 03.2017
- Implemented Change Management efficiency initiatives by reducing number of approvers by 75%
- Maintained 100% compliance for Change Management SOX controls by defining SOX footprint, proactive monitoring, and providing SOX evidence to auditors
- Integrated Change Management with delivery pipeline and monitoring systems to enable Continuous Delivery
- Managed Peak Freeze Change Review Board and Process to mitigate production risks during critical business sales periods
- Reported out Release Metrics to C-level executives to help drive collaborative release initiatives
- Reduced scrum teams release cadence from 6 weeks to 10 days
- Implemented RCA process into release cadences to drive 100% RCA completion rate to release
- Planned and executed global releases for e-comm properties, in-store systems, mobile apps, fulfillment & distribution centers, planning, analytics, order management, and IT infrastructure
- Developed team on cutover planning, risk mitigation, and optimizing deployments
- Expanded Release Management model to scale globally
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations
Project Manager
Genentech, Inc.
05.2009 - 08.2011
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve
- Drove team success through shared vision and recognition of quality performance
- Provided management for 30+ internal personnel, contractors and vendors
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
Business Analyst
Genentech, Inc.
01.2008 - 04.2009
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Mapped current business and operational processes and recommended areas for improvement.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
Systems Administrator
Genentech, Inc.
08.1999 - 12.2007
- Orchestrated integration and communication of software upgrades.
- Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
- Created patches and solutions to fix bugs in existing applications.
- Led server infrastructure development, quality assurance, staging and production systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 3000 users.
Education
Bachelor of Science - Biochemistry
Cal Poly
San Luis Obispo, CA03.1996
Bachelor of Science - Biochemistry And Molecular Biology
Uppsala University
Uppsala, Sweden1996
Associate of Arts - Liberal Arts And General Studies
College of San Mateo
San Mateo, CA05.1993
Skills
- IT Service Management
- Strategic Leadership
- Stakeholder Engagement
- Data-Driven Decision Making
- Process Optimization
- Global Operations
- Change Management
- Release Management
- Core Value Alignment
- Talent Management
- Program Management
- Risk Mitigation & Compliance
Timeline
Director of Release & Change Management
Salesforce
01.2021 - Current
Senior Release Manager
Salesforce
04.2017 - 01.2021
Director of Release & Change Management
Gap, Inc.
08.2011 - 03.2017
Project Manager
Genentech, Inc.
05.2009 - 08.2011
Business Analyst
Genentech, Inc.
01.2008 - 04.2009
Systems Administrator
Genentech, Inc.
08.1999 - 12.2007
Bachelor of Science - Biochemistry
Cal Poly
Bachelor of Science - Biochemistry And Molecular Biology
Uppsala University
Associate of Arts - Liberal Arts And General Studies
College of San Mateo
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