Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Long

Montgomery,AL

Summary

Dedicated professional with experience driving to customer locations to transport food. Focused on completing deliveries quickly to meet busy daily demand. Offering strong work ethic, attention to detail and reliable transportation. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Overview

16
16
years of professional experience

Work History

Pizza Delivery Driver

Pizza Hut
Prattville, AL
05.2024 - 12.2024
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Followed proper sanitation protocols when handling food products on the job.
  • Ensured all food safety regulations were followed during preparation process.
  • Assisted customers with questions or complaints regarding their orders.
  • Prepared pizzas according to customer specifications.

Team Leader

Publix
Montgomery, AL
04.2014 - 04.2024
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Implemented strategic plans to enhance team performance and productivity.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained daily inventory to facilitate successful material distribution.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Motivated team members through recognition programs and performance-based incentives.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained positive working relationship with fellow staff and management.

Crew Leader

Krystal
Montgomery, AL
02.2009 - 04.2014
  • Performed general maintenance on tools and equipment used by the crew.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Mentored newly hired crew members to prepare each for job roles.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Established and maintained professional working relationships with employees.

Crew Member

KFC Restaurant
Crestview, FL
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Informed customers about daily specials in an engaging manner.
  • Restocked kitchen supplies including food products and utensils.
  • Checked expiration dates on all products before serving them to customers.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Maintained an organized work area to ensure efficient operations.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05-2008

Skills

  • Route Planning
  • Money Handling
  • Payment Collection
  • Safe Driving
  • Local routes understanding
  • Route Navigation
  • Food safety knowledge
  • Order Management
  • Kitchen Support
  • Motor Vehicle Operation
  • Safe Food Handling
  • Delivery Coordination
  • Smartphone operation
  • Customer Communication
  • Overtime Management
  • Team Supervision
  • Coaching
  • Complaint resolution
  • Mentoring
  • Analytical Thinking
  • Team motivation
  • Conflict Resolution
  • Teamwork and Collaboration
  • Food Preparation
  • Inventory Restocking
  • Customer Engagement
  • Time Management
  • Cleaning

Timeline

Pizza Delivery Driver

Pizza Hut
05.2024 - 12.2024

Team Leader

Publix
04.2014 - 04.2024

Crew Leader

Krystal
02.2009 - 04.2014

Crew Member

KFC Restaurant

High School Diploma -

Stanhope Elmore High School

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Carl Long