Carl L. Rogers III
Beaufort,NC
Summary
I am a dedicated and experienced business professional with a strong background in IT service delivery, client success management, and project management. I excel at implementing successful change initiatives and possess a talent for delivering engaging system application training. I am eager to contribute my skills and experience to a dynamic organization where I can make a significant impact.
Overview
21
21
years of professional experience
Work History
Implementation Project Manager
Navusoft, Inc
06.2024 - 09.2024
- Developed and managed project timelines, ensuring timely delivery of milestones while effectively communicating and managing changes with customers
- Led and facilitated collaborative meetings and discussions to prioritize tasks and achieve project objectives
- Maintained project scope, schedule, and priorities through proactive use of a visual management portal
- Ensured clear and consistent communication of project requirements, expectations, and status to all stakeholders
- Proactively identified and assessed project risks, developing and implementing mitigation plans to minimize potential roadblocks
- Served as the primary point of contact for the project, fostering strong relationships with customers, internal teams, and third-party vendors throughout the project lifecycle
- Built and maintained strong customer relationships, effectively addressing challenges, driving project adoption, and exceeding customer expectations
Director – IT Service Delivery
GFL Environmental
Raleigh, USA
07.2022 - 11.2023
- Served as Area Director for IT Service Delivery, overseeing GFL facilities (Hauling Centers, Transfer Stations, and Landfills) across Alabama, Florida, and Georgia
- Collaborated closely with executive leadership (Area VP, Regional VP, General Managers) to align IT with operational needs and strategically implement projects that enhanced daily functions
- Worked directly with executive leadership to ensure all IT needs were met within budget and timelines
- Coordinated with the M&A team to facilitate seamless IT integration of new facilities, establishing productive relationships with new leadership
- Worked with the Project Management Organization on regular reporting and status updates for all Area IT projects, adhering to project lifecycle methodologies
- Collaborated with Support and Network teams to ensure timely and efficient resolution of IT issues, providing root cause analysis (RCA) when necessary
- Bridged the gap between on-site employees and Corporate IT/Network, fostering positive relationships across the organization
- Attended Area and Regional meetings to assist leadership in planning future IT/Operations projects and coordinating timelines and training resources
- Built strong relationships with team leaders, determining service delivery criteria and solutions to mitigate project delays
Account Manager
MedeAnalytics
08.2021 - 04.2022
- Negotiated and renewed client contracts, identifying opportunities for product expansion and delivering enhanced value
- Built and maintained strong client relationships through proactive communication, needs analysis, and regular meetings (monthly, quarterly)
- Collaborated with cross-functional teams (e.g., Business Analysts, Implementation, Sales) to ensure client success, exceed expectations, and achieve desired ROI
- Resolved client complaints promptly and professionally, maintaining loyalty and ensuring client satisfaction
- Demonstrated strong communication, presentation, and influencing skills with key stakeholders at all levels (including executives)
- Contributed to product enhancements based on client feedback and supported contract updates to align with organizational goals
- Analyzed client performance, developed action plans to achieve targets, and facilitated necessary contract changes
Expert Implementation Consultant
Allscripts
Raleigh, USA
03.2010 - 08.2021
- Provided comprehensive product training and support to Follow My Health/Mobile Patient Experience clients, enhancing their proficiency and workflow efficiency
- Resolved software issues, conducted thorough testing, and maintained up-to-date product and training documentation
- Collaborated with sales and customer success teams to understand client objectives and ensure a smooth onboarding process
- Proactively identified and addressed potential challenges, finding creative solutions to ensure client success
- Built strong relationships with clients through on-site training and support (up to 75% travel)
- Contributed to customer meetings with product expertise, developing tailored training strategies to meet diverse client needs
- Collaborated with internal departments to resolve client concerns and ensure effective implementation of solutions across teams
- Demonstrated strong understanding of medical practice workflows, leveraging past experiences to help clients operate efficiently
- Built strong partnerships with internal stakeholders to ensure customer satisfaction, adoption, and future growth opportunities
- Contributed to customer meetings and strategic initiatives with expertise in product and operations
Senior Implementation Specialist
Lonesource
Cary, USA
06.2003 - 11.2009
- Successfully implemented and integrated new client accounts, providing comprehensive user training and ensuring a smooth onboarding experience
- Ensured data integrity and accurate forecasting by meticulously maintaining customer data within the CRM
- Proactively cultivated and nurtured client relationships, identifying and qualifying sales opportunities
- Advocated for client needs, partnering with lead teams to exceed expectations and find appropriate resolutions
- Collaborated seamlessly with cross-functional teams to ensure a smooth transition from implementation to long-term client success
Education
Bachelor of Arts - Business Administration/Management
North Carolina State University
Raleigh, NCSkills
- Requirements gathering
- Scheduling expertise
- Business analysis
- Stakeholder partnerships
- Change management
- Project implementation
- Project management
- Issue resolution
- Scope definition
- Business processes
- Software implementation
- Progress communication
- Cross-functional team leadership
- Performance monitoring
- Deliverables management
- Systems analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingLanguages
English
Native language
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Implementation Project Manager
Navusoft, Inc
06.2024 - 09.2024
Director – IT Service Delivery
GFL Environmental
07.2022 - 11.2023
Account Manager
MedeAnalytics
08.2021 - 04.2022
Expert Implementation Consultant
Allscripts
03.2010 - 08.2021
Senior Implementation Specialist
Lonesource
06.2003 - 11.2009
Bachelor of Arts - Business Administration/Management
North Carolina State University
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