Carl Lucero
Summary
Dependable hotel worker with solid customer service, communication and relationship-building abilities developed over 13 years of experience in similar roles. Well solution driven, problem thinking skills, and willingness for growth.
Overview
5
5
years of professional experience
Work History
Laundry Attendant
Drury Inn & Suites
04.2021 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Head Housekeeper
Hampton Inn Suites
06.2020 - 04.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Supervisor
Doubletree By Hilton
04.2018 - 06.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
Education
Medical Specialist
College of America
Flagstaff, AZ2011
Dual Credit; Still in High School - Pre-calculus
Northern Pioneer College
Keams Canyon, AZ05.2006
Skills
- Effective Communication
- Willingness
- Open-minded
- Critical Thinking
- Leadership
- Solution Oriented
Timeline
Laundry Attendant
Drury Inn & Suites
04.2021 - Current
Head Housekeeper
Hampton Inn Suites
06.2020 - 04.2021
Housekeeping Supervisor
Doubletree By Hilton
04.2018 - 06.2020
Medical Specialist
College of America
Dual Credit; Still in High School - Pre-calculus
Northern Pioneer College
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