Carl Mcclenton
Houston
Summary
Dedicated and licensed insurance representative with extensive customer service experience, transitioning into the IT field through focused study and skill development. Proven track record of building client relationships, resolving complex issues, and delivering exceptional service in fast-paced environments. Strong analytical and problem-solving abilities developed in the insurance industry, complemented by growing technical knowledge and a passion for technology solutions. Seeking to leverage transferable skills in communication, critical thinking, and client management while applying emerging IT competencies to contribute to a dynamic technology team. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retention II Specialist
State Farm
05.2023 - Current
- At State Farm, I serve as a customer service representative primarily focused on retaining our valued existing customers. I proactively reach out to them, address any concerns they might have, offer policy adjustments tailored to their needs, and provide comprehensive support to prevent policy cancellations. My role often involves handling more complex customer situations compared to a standard retention specialist, ensuring that our customers feel heard, valued, and well-supported.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Content Moderator
Genpact
11.2021 - 03.2023
- At Genpact, I served as a content moderator, where I played a crucial role in ensuring the quality and safety of our digital content. My primary responsibilities include reviewing and evaluating user-generated content to ensure it adheres to our community guidelines and standards. I meticulously analyze text, images, and videos to identify and remove inappropriate or harmful content, maintaining a positive and respectful online environment.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Intern
Verizon Wireless
06.2019 - 08.2023
- As a high school intern, I gained valuable experience working on building automation for Privacy, SOX, and Internal Audit Compliance processes, aimed at driving process improvement and efficiency. In this role, I was responsible for supporting, monitoring, and reporting on automation processes to ensure they operated smoothly and effectively.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
Education
Bachelors - Information Systems
Texas Southern University
Houston, TX01.2026
Community College - undefined
Dallas College
01.2023
Skills
- Web Design
- Desktop Support
- Wireframe Creation
- Front End Coding
- Problem-Solving
- Computer Literacy
- Windows
- Strong Communication
- Customer service
- Licensed insurance agent
- Policy analysis
- Computer skills
Certification
- Property and Casualty License
- Lean Six Sigma Certification
- NAF Certification
Timeline
Retention II Specialist
State Farm
05.2023 - Current
Content Moderator
Genpact
11.2021 - 03.2023
Intern
Verizon Wireless
06.2019 - 08.2023
Community College - undefined
Dallas College
Bachelors - Information Systems
Texas Southern University
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