Carl McClure
PHOENIX,AZ
Summary
Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Shake Shack Enterprise
Arizona, Nevada, Colorado & Utah
04.2023 - 04.2025
- Oversee 24 restaurants with annual sales of $84 million dollars
- Responsible for leading and developing 4 Area Directors
- Led 6 NSO's in the Regional Director role. All of which achieved hitting all KPI's including optimal labor and COG's within 8-10 weeks of opening
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Improved speed of service by 2.5 minutes per guest over prior year
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Set team and individual KPIs and provided regular, actionable feedback.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
Area Director of Operations
Shake Shack Enterprise
Arizona/San Diego/LA/CO
11.2017 - 03.2023
- Led 13 NSO's as Area Director across 5 markets
- Developed 2 General Manager into Area Directors
- Oversaw 10 restaurants that generated 40 Million in annual sales revenue
- Improved operational efficiency by streamlining processes and implementing new systems.
- Mentored staff members to enhance professional development opportunities and foster a supportive work environment.
- Strengths include leadership development, people planning and manager retention
- Improved AUV in the Arizona market by 44%
- Member of the Leadership and Development Committee @ Shake Shack
- Member of Team Appreciation Committee
Senior General Manager
Shake Shack Enterprise
Scottsdale, AZ
10.2016 - 11.2017
- Was Senior General Manager of 2 locations
- Spearheaded change management efforts during organizational restructuring, minimizing disruption to operations while successfully integrating new processes and systems into daily workflows.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
- Managed multi-million-dollar budgets responsibly, optimizing resource allocation while maintaining financial stability.
- Developed and executed successful business strategies, driving growth in revenue and market share.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
General Manager
Shake Shack Enterprise
Phoenix, AZ
08.2015 - 10.2016
- Opened the AZ market as GM of NSO Uptown Plaza
- Managed the day to day operations from Scheduling, sales budgets, sales forecasting, inventory, ordering, P&L management and people development
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
District Director of Operations
Catalina Restaurant Group
Phoenix, AZ
12.2009 - 05.2015
- Responsible for opening four new restaurants in the Arizona Market
- Leader in sales building, program initiatives, and implementation
- Responsible for managing the operations of 13-21 restaurants across Arizona and Southern California
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Liquor License Agent for all restaurants in Arizona
General Manager
Catalina Restaurant Group
Phoenix, AZ
03.2007 - 12.2009
- Responsible for single unit operations, sales, and profits.
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform hospitality and table touches as the brand ambassador
- Roll out new company directives and ensure proper implementation.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Associate/Assistant Manager
Catalina Restaurant Group
Phoenix, AZ
06.2003 - 04.2007
- Responsible for training, scheduling, ordering, inventory procedures, guest satisfaction, speed of service, sales building, and QA standards
- Responsible for all aspects of day to day operations.
Education
Pre-requisite Classes - Business Management And Administration
Bossier Parish Community College
Bossier City, LASkills
- Proficient in Microsoft Word and Excel
- Proficient with Micros, Menu Link, Crunchtime, Hot Schedules, Harri, and Workday
- Employee relations
- Workforce planning
- Data-driven decision making
- Operational efficiency
- Process improvement
Certification
- Arizona Title 4 Liquor Training License - Exp 2029
- Columbia School of Business Leadership Training 2023
- Manager Food Safety Certification
Timeline
Regional Director of Operations
Shake Shack Enterprise
04.2023 - 04.2025
Area Director of Operations
Shake Shack Enterprise
11.2017 - 03.2023
Senior General Manager
Shake Shack Enterprise
10.2016 - 11.2017
General Manager
Shake Shack Enterprise
08.2015 - 10.2016
District Director of Operations
Catalina Restaurant Group
12.2009 - 05.2015
General Manager
Catalina Restaurant Group
03.2007 - 12.2009
Associate/Assistant Manager
Catalina Restaurant Group
06.2003 - 04.2007
Pre-requisite Classes - Business Management And Administration
Bossier Parish Community College