Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carl McClure

PHOENIX,AZ

Summary

Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Regional Director of Operations

Shake Shack Enterprise
04.2023 - 04.2025
  • Oversee 24 restaurants with annual sales of $84 million dollars
  • Responsible for leading and developing 4 Area Directors
  • Led 6 NSO's in the Regional Director role. All of which achieved hitting all KPI's including optimal labor and COG's within 8-10 weeks of opening
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Improved speed of service by 2.5 minutes per guest over prior year
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.

Area Director of Operations

Shake Shack Enterprise
11.2017 - 03.2023
  • Led 13 NSO's as Area Director across 5 markets
  • Developed 2 General Manager into Area Directors
  • Oversaw 10 restaurants that generated 40 Million in annual sales revenue
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Mentored staff members to enhance professional development opportunities and foster a supportive work environment.
  • Strengths include leadership development, people planning and manager retention
  • Improved AUV in the Arizona market by 44%
  • Member of the Leadership and Development Committee @ Shake Shack
  • Member of Team Appreciation Committee

Senior General Manager

Shake Shack Enterprise
10.2016 - 11.2017
  • Was Senior General Manager of 2 locations
  • Spearheaded change management efforts during organizational restructuring, minimizing disruption to operations while successfully integrating new processes and systems into daily workflows.
  • Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
  • Managed multi-million-dollar budgets responsibly, optimizing resource allocation while maintaining financial stability.
  • Developed and executed successful business strategies, driving growth in revenue and market share.
  • Mentored and developed high-performing teams through effective coaching, feedback, and performance management.

General Manager

Shake Shack Enterprise
08.2015 - 10.2016
  • Opened the AZ market as GM of NSO Uptown Plaza
  • Managed the day to day operations from Scheduling, sales budgets, sales forecasting, inventory, ordering, P&L management and people development
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

District Director of Operations

Catalina Restaurant Group
12.2009 - 05.2015
  • Responsible for opening four new restaurants in the Arizona Market
  • Leader in sales building, program initiatives, and implementation
  • Responsible for managing the operations of 13-21 restaurants across Arizona and Southern California
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Liquor License Agent for all restaurants in Arizona

General Manager

Catalina Restaurant Group
03.2007 - 12.2009
  • Responsible for single unit operations, sales, and profits.
  • Manage staff, preparing work schedules and assigning specific duties
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform hospitality and table touches as the brand ambassador
  • Roll out new company directives and ensure proper implementation.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Associate/Assistant Manager

Catalina Restaurant Group
06.2003 - 04.2007
  • Responsible for training, scheduling, ordering, inventory procedures, guest satisfaction, speed of service, sales building, and QA standards
  • Responsible for all aspects of day to day operations.

Education

Pre-requisite Classes - Business Management And Administration

Bossier Parish Community College
Bossier City, LA

Skills

  • Proficient in Microsoft Word and Excel
  • Proficient with Micros, Menu Link, Crunchtime, Hot Schedules, Harri, and Workday
  • Employee relations
  • Workforce planning
  • Data-driven decision making
  • Operational efficiency
  • Process improvement

Certification

  • Arizona Title 4 Liquor Training License - Exp 2029
  • Columbia School of Business Leadership Training 2023
  • Manager Food Safety Certification


Timeline

Regional Director of Operations

Shake Shack Enterprise
04.2023 - 04.2025

Area Director of Operations

Shake Shack Enterprise
11.2017 - 03.2023

Senior General Manager

Shake Shack Enterprise
10.2016 - 11.2017

General Manager

Shake Shack Enterprise
08.2015 - 10.2016

District Director of Operations

Catalina Restaurant Group
12.2009 - 05.2015

General Manager

Catalina Restaurant Group
03.2007 - 12.2009

Associate/Assistant Manager

Catalina Restaurant Group
06.2003 - 04.2007

Pre-requisite Classes - Business Management And Administration

Bossier Parish Community College

Similar Profiles

CREATE PROFILE