Carl Mcdonald
Jewett City,CT
Summary
Dynamic leader with a proven track record at Rose Home Care, enhancing customer satisfaction and team performance through strategic planning and effective communication. Excelled in staff development and operations management, fostering a culture of collaboration and continuous improvement. Skilled in multitasking and complex problem-solving, achieving significant results in staff training and project execution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Rose Home Care
09.2019 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Journalist - Journalist
The College of Saint Rose
Albany, NY05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Staff Development
- Schedule Preparation
- Marketing
- Lead Generation
- Brand Management
- Multitasking
- Hiring and Training
- Training and Development
- Customer Relationship Management
- Self Motivation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Google Analytics Individual Qualification (IQ) - Google LLC.
- Certified Supply Chain Professional (CSCP) - APICS.
- Data Science Certificate – HarvardX through edX platform.
Languages
Creole
Native or Bilingual
Timeline
Manager
Rose Home Care
09.2019 - 07.2024
Journalist - Journalist
The College of Saint Rose
- Google Analytics Individual Qualification (IQ) - Google LLC.
- Certified Supply Chain Professional (CSCP) - APICS.
- Data Science Certificate – HarvardX through edX platform.
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