Carl Morandell
Carson,CA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Was the #2 sales associate in 2nd month, currently tied for 1st in third month in the automotive industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
LA City Cars
Inglewood, CA
12.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Obtained signatures for financial documents and internal and external invoices.
- Greeted customers to determine wants or needs.
Sales Manager
Morandell Imports
Gardena, CA
06.2006 - Current
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Prospected for new business using databases and other strategies to generate sales.
Sales Representative
Morandell Imports
Gardena, CA
Education
Bachelor of Science - Finance
California State University Long Beach
Long Beach, CA06.2011
Associate of Science - Hotel Management
Institute of Tourism and Hotel Management
Salzburg, Austria06.2005
Skills
- Sales Tracking
- Budgeting and P&L
- Persuasive Negotiations
- Product and Service Management
- Product Sales
- Customer Needs Assessment
- Sales Development
- Business Development
- Upselling
- Guest Relations
- Product Recommendations
- Teamwork and Collaboration
- Sales Goals Attainment
- Goal-Oriented
- Exceptional customer service
- Merchandising knowledge
- Sales Strategies
Affiliations
- Ambassador, Beverly Hills Chamber of Commerce
- Founding Member, California State University College of Business Alumni Association.
Certification
- Leadership Program, Landmark Education - 2008
Timeline
Sales Associate
LA City Cars
12.2023 - Current
Sales Manager
Morandell Imports
06.2006 - Current
Sales Representative
Morandell Imports
Bachelor of Science - Finance
California State University Long Beach
Associate of Science - Hotel Management
Institute of Tourism and Hotel Management
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