Summary
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Intern

Carl Nichols

Georgetown,KY

Summary

Dynamic leader with a proven track record, excelling in project management and interpersonal communication. Spearheaded quality improvement initiatives, resulting in enhanced operational efficiency. Skilled in contract negotiation and employee training, consistently achieving and surpassing goals through strategic planning and performance management.

Work History

Installation Manager

LeafFilter North, Inc.
Lexington
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.

Installation Quality Manager

Service Pros Installation Group
Huntington
  • Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
  • Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Managed internal audit program, identifying non-conformances and leading corrective action plans.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Installation and Service Manager

The Flooring Gallery
Lexington
  • Monitored employee performance through key metrics analysis.
  • Conducted regular training sessions for staff on new technologies and customer service best practices.
  • Resolved customer complaints quickly and effectively.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Monitored service performance metrics to identify areas of improvement.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.

Manufacturing Team Member

Toyota Motor Manufacturing
Buffalo
  • Supported continuous improvement initiatives within the organization.
  • Operated machines to produce quality parts in accordance with specifications.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Collaborated with other departments to coordinate scheduling of projects and orders.
  • Loaded raw materials into machines according to established procedures.

Production Supervisor

Bellisio Foods
Jackson

Internet Sales Manager/Sales Consultant

Herrnstein Auto Group
Chillicothe

Education

Computer Engineering

Shawnee State University

Skills

  • Leadership
  • Scheduling coordination
  • Site supervision
  • Field operations
  • Project planning
  • Project management
  • Communication
  • Interpersonal skills
  • Sales
  • Customer service
  • Contract negotiation
  • Employee training
  • Root cause analysis
  • Performance management
  • Time management
  • Process improvement

Leadership Experience

  • Managed project teams of up to 20 members
  • Led teams to meet and exceed goal matrix
  • Met and exceeded sales goals of specialty retail location
  • Trained, mentored and led diverse teams from temporary workers and students to contractors and business owners

Communication Skills

  • Excellent written and verbal communication skills
  • Proven ability to communicate complex ideas and concepts to diverse audiences
  • Skilled in conflict resolution and negotiation

Timeline

Installation Manager

LeafFilter North, Inc.

Installation Quality Manager

Service Pros Installation Group

Installation and Service Manager

The Flooring Gallery

Manufacturing Team Member

Toyota Motor Manufacturing

Production Supervisor

Bellisio Foods

Internet Sales Manager/Sales Consultant

Herrnstein Auto Group

Computer Engineering

Shawnee State University

Similar Profiles

CREATE PROFILE
Carl Nichols