Carl O. Gray, PMP, CSM, SPOC, CMBB, BPMN

• Management of multiple non-profit projects, enhancement of community engagement, and driving successful initiatives defined in project charter
• Development of project timelines, budgets, and management of resource allocation to ensure successful delivery of key milestones as outlined in SOW
• Oversee team of 10 in the planning and execution of tasks
• Collaboration with stakeholders, including community leaders and donors, vendor management, promote awareness and engagement with committee members
• Define requirements to enhance and upgrade business processes, web development and social media engagement
• Utilize project management tools and methodologies to streamline overall business processes with Microsoft 365 Project Suite i.e Excel, Word, Project, Sharepoint, PowerPoint
• Organize volunteer recruitment and training programs, enhancing community involvement and support

• Successfully manage the delivery of multiple projects for PSEG IT & LOB that includes the FIS vendor Aligne Q2 2023 & HOC vendor’s ePIC application upgrade
• Accountable for attainment of overall project goals for hardware/software applications by managing scope and stakeholder & line of business expectations
• Establish overall budget & delivery schedule, based on project requirements and in consultation with stakeholders and team members
• Determine resource needs and coordinate requests for personnel, tools/technologies and other resources
• Maintain project documentation including updates to the project portfolio, plans, schedules & status reports
• Manage project artifacts as per EPMO/IT SDLC processes
• Responsible for Planning thru Project Closure Phases
• Communicate project details regularly to stakeholders & leadership
• Manage infrastructure tasks associated with Networking Protocols, Database Administration, AWS/Cloud, Windows Desktop, Server/Software/Hardware
• Lead presentations related to projects based on daily, weekly & monthly cadence
• Use appropriate interpersonal styles & communication methods to work effectively with project stakeholders & technical teams
• Defining & meeting mutual goals, objectives, and implementation strategies
• Manage project issues related to risk, cost, time & deliverables
• Manage an overall budget large & complex projects in either a project or program management capacity ranging from $100K and greater than $2MM+
• Manage implementations of Infrastructure technologies utilizing Atlassian tools such as ServiceNow, Jira & Confluence, Primavera P6, MS Project, Google Product Suites, SharePoint
• Resolves problems / conflicts with minimal management assistance or escalates appropriately

• Facilitate the successful definition and delivery of projects within Highmark, Inc
• Responsible for managing one or more projects as Project Manager/Product Owner/Scrum Master within the constraints of scope, quality, time, and cost, to deliver specified requirements and meet customer expectations
• Plan and implement cross-functional projects and support day-to-day activities for all applicable business areas within the organization
• Manage multiple priorities that are required to aid in the corporate strategy for Highmark Inc
• Project activities have included but not limited to:

1) Project scope definition and planning 2) Project budgeting, time estimating, and scheduling 3) Project staff planning and resource leveling 4) Organizing and leading high performance cross-functional project teams 5) Managing the work efforts and activities of exempt employees and contractors assigned to projects 6) Monitor project progress and report status 7) Project issue and change management 8) Risk Management and contingency planning 9) Project communication planning and management 10) Customer relationship management

• Provide Project management & Agile/Scrum methodologies to manage internal software development projects, and portfolios of software development projects to support clinical trials
• Working closely with all release management stakeholders to drive development of high-quality, high-value software products within an Agile environment
• Additional responsibilities include Product team delivery, Product team coordination, Product release coordination, Risk management, Manage multiple teams, Assign Infrastructure Team Sprint Tasks, Track and manage project deliverables
• Agile/Scrum accountabilities include Agile Goals, Scrum facilitation, Sprint and Release Planning, Velocity analysis (each sprint), Manage team resources / capacity, Communication and conflict resolution
• Analyze velocity trends over several sprints and analyze monthly trends: report trends in monthly PMO report in dashboard format

• Provide project management of IT Managed Services to JP Morgan Chase (JPMC) infrastructure group for their national Global Real Estate (GRE) utilization program
• Oversee budget, schedule, and resource management of vendors in multiple cities providing field service technicians scanning of Virtual Desktops (VDI) to record MAC & Serial # addresses for upload into OIP Inventory Database
• Engaging scanning vendors and issuing POs for work; track expenses against purchase orders
• Set expectations with the vendors for accurate and complete data; Ensuring a pre-check of the site
• Overseeing scanning process with daily updates from local technicians; partner with local contacts to ensure proper building access as needed
• Reviewing incoming scan data to ensure proper format and data accuracy; Identifying causes of data issues and suggest remediation steps
• Providing weekly update of overall mapping progress; Creation of key indicator reports for project status/ tracking, project health and risk analysis
• Development of requirements for Pockethernet tool for scanning automation for UAT & Deployment

• Manage the implementation of a multi-tier help desktop support platform involving daily technical activities, data network and server management, system integrations, infrastructure builds and application management
• Develop and execute project plans to manage budget, resources, risk and overall deliverables using a hybrid Agile methodology
• Create business and functional requirements for desktop software applications installs on Windows 7/10 OS and define the escalation procedures to troubleshoot support issue; develop migration requirements moving from SharePoint to 365/OneDrive cloud services

• Provide Project Management / System Administration / Training for assigned IT projects utilizing Planview Enterprise (PVE) 14 edition for the Diabetes Care (DC) business unit to ensure delivery of projects within budget and schedule
• Liaison with cross-functional teams that includes R&D, Operations, Finance, Information Technology, Marketing, Quality Assurance by defining the configuration process within Planview to manage PDLC phases, Schedule, Resources, Actuals & Estimates and overall project health utilizing standard & custom reporting tools
• Develop processes and tools within the DC PMO to track project spend, including approved budgets, actuals, forecasts and resource management; track project status, prioritize and track action items and issues, document all necessary items as needed; train users on PVE Work & Resource Management setup requirements

• Scrum master assigned to develop the overall hybrid Agile methodology for the CE Electrical Operations Project/Program Management Office (PMO) creating a self-organizing framework & being a servant leader assisting the Product Owner & Development team
• Manage project using Planview for Planning & Scheduling
• Assist development team by providing guidance through all phases for Sprint Planning & Execution, Release Planning & Management, Sprint Review & Retrospective
• Provide guidance on overall development with EPIC, User Story, Acceptance Criteria, Tasks & Themes alignment with product releases for Project Planning, PMO Centralization, Project Management Procedures, Change Management & Data Mapping
• Work with Product Owners to manage and prioritize Product Backlog and Grooming of Sprint Backlog
• Development of process flows & workflows to outline current state & future state objectives in line with the overall envision process and/or business goals for client
• Usage of Microsoft tools (PowerBI, Excel, Word, PowerPoint, Office 365 & SharePoint) for developing and maintaining shared documents & database artifacts

• Managing the hardware & software setup, help desk support, network installation & deployment covering eight (8) offices for 150-200 employees
• Define technical requirements for configuration of Database, LAN, Desktops, Printers, User Accounts & Internet services
• Migration of files on SharePoint 2010 to Office 365/OneDrive services
• Prepare business process descriptions, user stories and develops prototypes for review with end-users to confirm accuracy
• Use of BPM tools to create process and workflow diagrams
• Translate approved business requirements into functional specifications, and serve as liaison between business community and IT organization (developers and QA testers)

• Agile Team Leader working on a Scrum Team to deliver an enterprise web-based product to automate the existing paper/manual-based process to manage allocation and scheduling of Personnel & Equipment resources for DSNY
• Participate in Daily Standups, Planning, Sprints, Sprint Retrospectives, Releases, Writing Stories and Acceptance Criteria (AC) within JIRA and Confluence to define business and technical requirements throughout the application development life cycle utilizing and end-to-end Agile/Scrum methodology to satisfy user requirements and product delivery
• Elicit requirements (Business, Functional & Technical) through meetings and interviews with the development team
• Prepare business process descriptions, user stories and develop prototypes/features for review with end-users to schedule sprints
• Use of BPM tools to create process and workflow diagrams
• Translate approved business requirements into functional specifications and serve as liaison between the business community and IT organization (developers and QA testers)
• Create business and technical Use Case scenarios to generate test scripts for UAT, Smoke and Regression Testing
• Daily triage of UAT bugs, report development, product & sprint backlog management, sprints and releases

• Oversee the monitoring, migration & upgrade of CMTS (Cable Modem Termination System) between Cisco & Arris vendors
• Coordinate efforts between internal/external/ third-party teams to execute CMTS build and node activation(s)
• Provide tracking of all pertinent projects to include building and maintaining respective reports and other applicable documents
• Liaison with Cablevision PM teams to ensure no work conflict
• Provide logistical tracking of nightly field engineering activities to augment and activate bandwidth frequencies for high contention areas
• Create executive reporting platforms, key indicators, and reporting tools
• Facilitate project tracking and management of CMTS installations (Arris and Cisco)

• Develop the project deliverables, milestones, work breakdown structure (WBS), and effectively manage risk, issues and mitigations monitored by triple constraint factors
• Manage the deployment & migrations of a national User Acceptance Testing (UAT) program iDrive (Technician Performance Management System) and Horizon (OBIEE reporting solution)
• Facilitate and direct UAT test effort
• Develop UAT Strategy, approach and plan
• Design a BPM process flow using Visio to organize the UAT triage effort

• Project Manager within the Technology and Strategic Development (TSD) – PMO group working with functional business groups to ensure the efficient and effective rollout of applications
• Primary project supports a phase II upgrade requiring the web portal integration for 311 and the HPD back operations application
• Migration of data, accounts, business processing mapping between legacy and new 311 application
• Defining metrics to control a project budget of $750M using key indicators to monitor project duration, overall project cost, performance/quality level of project deliverables
• Manage the planning and implementation of multiple projects and liaise with the stakeholder, senior management, internal staff, and project teams
• Facilitate the definition of project scope, goals, deliverables and define project tasks and resource requirements
• Develop full scale project plans
• Usage of BPM tools to map business system process and integration points