Microsoft office
Carl Polk
Russellville,AR
Summary
I am a well-rounded, trustworthy employee who loves to dive into their work and succeed at it. I have had multiple management positions, which i earned by being a problem-solving, useful employee who likes to lead and encourage coworkers. I stay organized by writing detailed reports, and by communicating very efficiently to managers and coworkers. I am eager to take on any task, and any job.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Zaxby's Restaurant
Russellville, AR
09.2019 - Current
- Led the kitchen during rush hours by managing/helping employees, and ensured efficiency during expediting and handling food.
- Trained to count and track inventory, order/manage deliveries, and receive/enter invoices.
- I motivated, managed, and communicated with employees regularly, which includes managing a group-chat with all employees.
- Responsible for fixing minor issues around the store, including equipment or customer service. Sometimes had to call customer support lines and schedule technicians to come out.
- Kept the building/kitchen cleaned by assigning daily "chores" to employees (including myself), to ensure we kept up with health and corporate standards.
- Managed money efficiently by running the register, counting and resetting drawers everyday, entering the deposits into our system, and sometimes bringing the deposit to the bank.
Maintenance Technician
RentBranson
Ridgedale, MO
06.2021 - 07.2022
- Responsible for checking every daily rental (AirBnB's) after guest departure or before guest arrival. This includes checking wifi, every TV, every light, sinks, toilets, arcade machines/game-tables, doors, etc...
- We were responsible for fixing any issues at the location, and then write a report including things like: time spent at location, issues reported, issues resolved, materials used, damages noticed, etc...
- Had specific training in pools/spa. Around 75% of locations had either a pool or hot tub, and i was responsible for swapping filters, shocking, cleaning, and fixing them. We would have to dip a chem strip and test the chemical levels, and then send a picture with our report ensuring it was ready for the next guest.
- Communicated with entire company through various group chats(including maintenance, laundry, front desk, owner/guest relations.). Managed phone responsibly to ensure i was always available for work calls or guest needs.
- Received a company vehicle which i was responsible for taking care of, such as: cleaning it, stocking it, keeping it fueled, and transporting coworkers.
- This job made me more efficient in driving, communicating, and handling/using tools, such as: hack-saws, lawn equipment, pressure washers, various drills, spa equipment, and much more.
Lead Line Cook
Catfish Hole
Kimberling City, MO
06.2018 - 08.2019
- Led the fryers by cooking and managing coworkers by calling out how much food we need cooked, and in what order.
- Plated nearly every order, and sent items to the expeditors and communicated orders with them.
- Communicated with manager at the start of every shift to ensure what foods we need prepped and by what time.
- Managed equipment every night by cleaning, filtering the fryers, and shutting everything down to close.
- Often helped servers deliver food, and helped bartenders by stocking or helping with various guest requests.
Shift Leader
Xtreme Racing Center Of Branson
Branson, MO
12.2016 - 04.2018
- Led a crew of 4-8 people, and assigned them all to specific tasks or positions during the shift.
- Shift leader was directly responsible for managing the main console, which informed us of several things, such as: what guest was assigned to which vehicle, how many guests were in queue, how long the current race had, and many manager functions to alter anything needed.
- Had to communicate with every guest and every employee before and after every race (every 6 minutes). This includes using radios to communicate with all employees around the location.
- Responsible for checking equipment, and checking the vehicles for damaged tires.
- Was highly trained in safety precautions and emergency measures revolving the workplace.
Education
Associate of Applied Science - Information Technology
Arkansas Tech University
Russellville, AR12.2023
Certificate of Proficiency - Computer Programming
Arkansas Tech University
Russellville, AR12.2023
Associate of Arts - General Education
Arkansas Tech University
Russellville, AR12.2022
High School Diploma -
Reeds Spring High School
Reeds Spring, MO05.2018
Skills
- Communication: I have found that communication is one of the best ways to succeed in a workplace Communicating with employees to ensure they know what needs to be done, informing managers on what they need to know, and being friendly with coworkers to make the workplace a little more enjoyable
- Quality: I usually pay attention to every small detail If you tell me to clean something, it will be 100% clean, not 90% When i plate food items, i make sure the entree shines and not the sides, and i also check to ensure the customer is getting high quality, fresh food I do not like to do anything halfway, i always try my 100% hardest to do my best
- Reliable: I absolutely never call out of work, unless i have no other option Since i have been a general manager (past 15 years) i have not called in once When i worked at RentBranson(for 1 year), i called in once (for 2 days) due to being sick I am always on time, ready to work at the time i am scheduled
- Responsible: I take work seriously, and try my best to do the right thing for the company i work for I know how to handle upset customers or employees with a friendly face I do not take anything personally, and always have work on my mind while i am clocked in I do not take unnecessary breaks and i do not damage equipment
- Being useful: While at work, i always know i can be useful somewhere So if my task is complete, i go somewhere else and start another task, or go help a coworker with their task Once i fully understand the job, i rarely need to be told what to do I always stay busy, i will be where i need to be (or told to be), and always working
- Experience: I started work at Braum's when i was 14 I have worked in many kitchens, and have become very efficient and reliable in all of them I also worked at Belk as a temp, and learned how to be a salesman and handle money better I have worked in maintenance, at a racing center, and my fathers lawn company I like to work, and i always take it seriously
- Technology: My mother was a computer science graduate around 2008, and she quickly taught me how to use a computer and other devices from an early age Since then, i have went to college and earned a degree in Information Technology (i am about 4 classes short of a Computer Science Education bachelors degree, but never finished due to financial aid issues) I am educated or self taught in many related areas, such as: programming (C, Python, HTML, SQL), making websites, film/photo editing software's (adobe premiere pro, photoshop), 3D software's, various toolkits and traffic viewers, microsoft office, and building computers
Software
Visual Studio
Adobe Premiere Pro
Unreal Engine
Certification
- Certified Manager, Zaxby's
Timeline
Maintenance Technician
RentBranson
06.2021 - 07.2022
General Manager
Zaxby's Restaurant
09.2019 - Current
Lead Line Cook
Catfish Hole
06.2018 - 08.2019
Shift Leader
Xtreme Racing Center Of Branson
12.2016 - 04.2018
Associate of Applied Science - Information Technology
Arkansas Tech University
Certificate of Proficiency - Computer Programming
Arkansas Tech University
Associate of Arts - General Education
Arkansas Tech University
High School Diploma -
Reeds Spring High School