Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Carl Polk

Russellville,AR

Summary

I am a well-rounded, trustworthy employee who loves to dive into their work and succeed at it. I have had multiple management positions, which i earned by being a problem-solving, useful employee who likes to lead and encourage coworkers. I stay organized by writing detailed reports, and by communicating very efficiently to managers and coworkers. I am eager to take on any task, and any job.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Zaxby's Restaurant
09.2019 - Current
  • Led the kitchen during rush hours by managing/helping employees, and ensured efficiency during expediting and handling food.
  • Trained to count and track inventory, order/manage deliveries, and receive/enter invoices.
  • I motivated, managed, and communicated with employees regularly, which includes managing a group-chat with all employees.
  • Responsible for fixing minor issues around the store, including equipment or customer service. Sometimes had to call customer support lines and schedule technicians to come out.
  • Kept the building/kitchen cleaned by assigning daily "chores" to employees (including myself), to ensure we kept up with health and corporate standards.
  • Managed money efficiently by running the register, counting and resetting drawers everyday, entering the deposits into our system, and sometimes bringing the deposit to the bank.

Maintenance Technician

RentBranson
06.2021 - 07.2022
  • Responsible for checking every daily rental (AirBnB's) after guest departure or before guest arrival. This includes checking wifi, every TV, every light, sinks, toilets, arcade machines/game-tables, doors, etc...
  • We were responsible for fixing any issues at the location, and then write a report including things like: time spent at location, issues reported, issues resolved, materials used, damages noticed, etc...
  • Had specific training in pools/spa. Around 75% of locations had either a pool or hot tub, and i was responsible for swapping filters, shocking, cleaning, and fixing them. We would have to dip a chem strip and test the chemical levels, and then send a picture with our report ensuring it was ready for the next guest.
  • Communicated with entire company through various group chats(including maintenance, laundry, front desk, owner/guest relations.). Managed phone responsibly to ensure i was always available for work calls or guest needs.
  • Received a company vehicle which i was responsible for taking care of, such as: cleaning it, stocking it, keeping it fueled, and transporting coworkers.
  • This job made me more efficient in driving, communicating, and handling/using tools, such as: hack-saws, lawn equipment, pressure washers, various drills, spa equipment, and much more.

Lead Line Cook

Catfish Hole
06.2018 - 08.2019
  • Led the fryers by cooking and managing coworkers by calling out how much food we need cooked, and in what order.
  • Plated nearly every order, and sent items to the expeditors and communicated orders with them.
  • Communicated with manager at the start of every shift to ensure what foods we need prepped and by what time.
  • Managed equipment every night by cleaning, filtering the fryers, and shutting everything down to close.
  • Often helped servers deliver food, and helped bartenders by stocking or helping with various guest requests.

Shift Leader

Xtreme Racing Center Of Branson
12.2016 - 04.2018
  • Led a crew of 4-8 people, and assigned them all to specific tasks or positions during the shift.
  • Shift leader was directly responsible for managing the main console, which informed us of several things, such as: what guest was assigned to which vehicle, how many guests were in queue, how long the current race had, and many manager functions to alter anything needed.
  • Had to communicate with every guest and every employee before and after every race (every 6 minutes). This includes using radios to communicate with all employees around the location.
  • Responsible for checking equipment, and checking the vehicles for damaged tires.
  • Was highly trained in safety precautions and emergency measures revolving the workplace.


Education

Associate of Applied Science - Information Technology

Arkansas Tech University
Russellville, AR
12.2023

Certificate of Proficiency - Computer Programming

Arkansas Tech University
Russellville, AR
12.2023

Associate of Arts - General Education

Arkansas Tech University
Russellville, AR
12.2022

High School Diploma -

Reeds Spring High School
Reeds Spring, MO
05.2018

Skills

  • Communication: I have found that communication is one of the best ways to succeed in a workplace Communicating with employees to ensure they know what needs to be done, informing managers on what they need to know, and being friendly with coworkers to make the workplace a little more enjoyable
  • Quality: I usually pay attention to every small detail If you tell me to clean something, it will be 100% clean, not 90% When i plate food items, i make sure the entree shines and not the sides, and i also check to ensure the customer is getting high quality, fresh food I do not like to do anything halfway, i always try my 100% hardest to do my best
  • Reliable: I absolutely never call out of work, unless i have no other option Since i have been a general manager (past 15 years) i have not called in once When i worked at RentBranson(for 1 year), i called in once (for 2 days) due to being sick I am always on time, ready to work at the time i am scheduled
  • Responsible: I take work seriously, and try my best to do the right thing for the company i work for I know how to handle upset customers or employees with a friendly face I do not take anything personally, and always have work on my mind while i am clocked in I do not take unnecessary breaks and i do not damage equipment
  • Being useful: While at work, i always know i can be useful somewhere So if my task is complete, i go somewhere else and start another task, or go help a coworker with their task Once i fully understand the job, i rarely need to be told what to do I always stay busy, i will be where i need to be (or told to be), and always working
  • Experience: I started work at Braum's when i was 14 I have worked in many kitchens, and have become very efficient and reliable in all of them I also worked at Belk as a temp, and learned how to be a salesman and handle money better I have worked in maintenance, at a racing center, and my fathers lawn company I like to work, and i always take it seriously
  • Technology: My mother was a computer science graduate around 2008, and she quickly taught me how to use a computer and other devices from an early age Since then, i have went to college and earned a degree in Information Technology (i am about 4 classes short of a Computer Science Education bachelors degree, but never finished due to financial aid issues) I am educated or self taught in many related areas, such as: programming (C, Python, HTML, SQL), making websites, film/photo editing software's (adobe premiere pro, photoshop), 3D software's, various toolkits and traffic viewers, microsoft office, and building computers

Software

Microsoft office

Visual Studio

Adobe Premiere Pro

Unreal Engine

Certification

  • Certified Manager, Zaxby's

Timeline

Maintenance Technician

RentBranson
06.2021 - 07.2022

General Manager

Zaxby's Restaurant
09.2019 - Current

Lead Line Cook

Catfish Hole
06.2018 - 08.2019

Shift Leader

Xtreme Racing Center Of Branson
12.2016 - 04.2018

Associate of Applied Science - Information Technology

Arkansas Tech University

Certificate of Proficiency - Computer Programming

Arkansas Tech University

Associate of Arts - General Education

Arkansas Tech University

High School Diploma -

Reeds Spring High School

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Carl Polk