Carl Rafanelli
Cumming,GA
Summary
Proven leader and skilled communicator, adept at fostering client relationships and driving business growth. At Das Handwerker Netz GmbH, spearheaded initiatives that significantly enhanced customer retention and satisfaction. Expert in small business operations and team collaboration, consistently achieving results through strategic planning and quality assurance. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 35 years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Owner
Das Handwerker Netz GmbH
02.2010 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner
Rafanelli Construction
Brick NJ
02.1992 - 07.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Job Foreman
FLP Premier Homes
01.1991 - 12.1991
- Maximized resource utilization by identifying areas for cost reduction and recommending more efficient processes.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Developed comprehensive training programs for new hires, expediting their integration into the team and improving overall skill sets.
- Organized daily task assignments for crew members, optimizing workflow efficiency and minimizing downtime due to role confusion or imbalance of workload distribution.
- Oversaw subcontractor relationships, ensuring all parties adhered to contracts and delivered quality workmanship within agreed-upon timelines.
- Coordinated with architects and engineers to ensure design specifications were accurately translated into the final build process, resulting in high client satisfaction ratings.
- Championed sustainable building practices that minimized environmental impact while still meeting customer expectations for aesthetics and functionality.
- Improved safety standards on job sites by conducting thorough risk assessments and implementing preventive measures.
- Resolved conflicts among crew members, fostering a more harmonious workplace atmosphere conducive to high performance.
- Streamlined communication between team members, leading to a more cohesive work environment and better collaboration among trades.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Developed and maintained positive relationships with clients and other stakeholders.
- Assisted in recruiting and hiring new construction and extraction workers.
- Communicated with stakeholders on job milestones.
Manager
RMP Pizza Inc.
10.1987 - 01.1991
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Soldier
United States Army
09.1983 - 09.1987
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Established effective communication channels to relay vital information between units during operations.
- Drove mission success by effectively utilizing intelligence data gathered from various sources for informed decision-making during operations.
- Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
- Provided professional reconnaissance and security support during varied operations.
- Fostered local community relations through engagement projects and cultural exchange.
- Coordinated with international partners to strengthen alliances and share critical intelligence.
- Facilitated communication between units by operating advanced communication systems.
Education
No Degree - Carpentry
Penn Foster Career School
Scranton, PA05.2009
High School Diploma -
Gilbertsville
Gilbertsville, NY06.1983
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Customer Service Management
- Quality Assurance
- Customer Retention
- Employee Relations
- Management Team Building
Accomplishments
- Achieved excellent Customer Relations by completing Contracted and Designed work with accuracy and efficiency.
Certification
- Construction Management Certificate Program Graduate– Construction Management Association of America.
- Professional Licensed Paint Contractor, German Meisterschaft Baden Württemberg, June 2023
Languages
German
Professional Working
Spanish
Elementary
Timeline
Owner
Das Handwerker Netz GmbH
02.2010 - 03.2024
Owner
Rafanelli Construction
02.1992 - 07.2009
Job Foreman
FLP Premier Homes
01.1991 - 12.1991
Manager
RMP Pizza Inc.
10.1987 - 01.1991
Soldier
United States Army
09.1983 - 09.1987
No Degree - Carpentry
Penn Foster Career School
High School Diploma -
Gilbertsville
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