CARL RICKY MILLER
Folly Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Port City Concrete
04.2024 - Current
- Supervise operations of staff and kept employees compliant with company policies and procedures
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and maintained relationships with external vendors and suppliers
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Operations Manager
Concrete Supply Co
03.2014 - 04.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Motivated and evaluated personnel for performance improvement and goal achievement
- Addressed customer concerns with suitable solutions
- Guided employees on understanding and meeting changing customer needs and expectations
- Delivered positive customer experiences by implementing effective quality assurance practices
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Built strong operational teams to meet process and production demands
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Analyzed and controlled materials, supplies and equipment operational expenses
- Oversaw financial management and budget management
- Enforced federal, state, local and company rules for safety and operations
- (Including DHEC, EPA, And OSHA)
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Responded to information requests from superiors, providing specific documentation
- Tracked and replenished inventory to maintain par levels
- Improved morale and management communication by creating employee recognition and rewards practices
- Conducted employee observations and documented findings
- Planned delivery routing, team workflows and promotional initiatives
- Supported accident investigations and prepared related paperwork
- Measured and reviewed performance via KPIs and metrics
- Monitored resource use to achieve set goals within budget constraints
- Controlled departmental facilities use and approved requests for repairs or improvements
- Conducted periodic assessments to evaluate company's financial performance
- Generated performance and labor strategies to compete in new and existing markets
- Created corrective actions based on adverse KPI trends
Logistics Manager
Carolina Prestress Corp.
01.2012 - 03.2014
- Worked collaboratively with customers and staff at various levels
- Created and enforced policies and procedures for entire logistics team
- Maintained high standards of internal and external customer service
- Led and managed projects to support logistics efforts and plans
- Identified and resolved shipping and packaging errors
- Negotiated freight in alignment with specifications and needs and monitored compliance with budgets
- Managed multiple small and large-scale projects in cross-functional environment
- Consistently met company and department objectives within budget and time constraints
- Relayed information between drivers and recipients regarding ETA and potential delays
- Developed and maintained systems and processes to move domestic freight at best cost to achieve business objectives
- Documented and processed transactions and accurately administered sales orders
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements
- Managed high-performing team of 20+ workers to enhance quality and safety of internal freight systems
Education
High School Diploma -
Centerville High School
Centerville, SD06.1996
Skills
- Policies and Procedures Implementation
- Mergers and Acquisitions Knowledge
- Operational Oversight
- Operational Logistics Coordination
- Staff Training and Development
- Innovative Solutions Development
- Effective Problem Resolution
- Planning and Implementation
- Team Leadership
- Inventory Management
- Staff Training
Certification
- ACI Level I Certified
- SCDOT Certified
Timeline
Operations Manager
Port City Concrete
04.2024 - Current
Operations Manager
Concrete Supply Co
03.2014 - 04.2024
Logistics Manager
Carolina Prestress Corp.
01.2012 - 03.2014
High School Diploma -
Centerville High School
Similar Profiles
Carl "Ricky" MillerCarl "Ricky" Miller
Operations Manager at Port City ConcreteOperations Manager at Port City Concrete
Stella MarchantStella Marchant
Accounting Assistant at Port City ConcreteAccounting Assistant at Port City Concrete
Ryan SavageRyan Savage
Concrete Mixer Driver at Van-Smith Concrete CompanyConcrete Mixer Driver at Van-Smith Concrete Company
Anne BowlesAnne Bowles
Inn Keeper at Water's Edge InnInn Keeper at Water's Edge Inn
Christy DukesChristy Dukes
Regional Sales Manager at RentRegional Sales Manager at Rent