Carl Riddle
Belgrade,Serbia
Summary
Detail-oriented logistics professional with strong skills in route navigation and customer relationship management. Committed to ensuring accurate delivery documentation and providing exceptional customer service. Dedicated logistics service representative with over six years of experience in delivery operations. Proven ability to navigate complex routes while maintaining high standards of customer service and communication, ensuring timely and safe deliveries. In 2003, I attended Prime Inc. school for truck driving, where I was taught to drive tractor and trailer trucks and deliver freight throughout the continental 48 United States.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Service Representative
Medspeed
Elmhurst, Illinois
07.2019 - 10.2025
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Conducted emergency vehicle repairs to restore safety and dependability.
Delivery Driver
Arctic Glacier Ice
Rochester , MN
04.2019 - 07.2019
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Conducted emergency vehicle repairs to restore safety and dependability.
Service Representative
Lincare
Clearwater, FL
09.2014 - 03.2019
- Responded to customer inquiries with accurate product information and service options.
- Streamlined order processing to enhance efficiency and reduce customer wait times.
- Collaborated with cross-department teams to resolve technical issues for clients.
- Documented customer interactions and feedback to improve service quality.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Facilitated training sessions for new team members on service protocols and tools.
- Provided exceptional customer service support during high-volume periods.
- Identified and escalated urgent issues to ensure prompt resolution for clients.
- Participated in feedback collection to enhance service delivery and customer satisfaction.
- Resolved customer complaints with empathy and efficient follow-up actions.
- Maintained organized records of customer accounts and interactions.
- Balanced multiple priorities while ensuring high-quality service delivery.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Consulted with customers regarding needs and addressed concerns.
- Greeted customers and answered inquiries in a professional manner.
- Upheld strict standards for quality and performance.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Stocked shelves with new products as they arrived in the store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Wykoff Elementary And High School
Wykoff Minnesota USA06-1988
Skills
- Route navigation
- Vehicle inspection
- Customer relationship management
- Cargo handling
- Emergency response
- Delivery scheduling
- Inventory management
- Paperwork accuracy
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Conflict resolution
- Operational efficiency
- Transportation planning
- Shipping coordination
- Route optimization
- Warehouse management
- Documentation management
- Load planning
- Problem resolution
- Work prioritization
- Professional phone voice
- Problem-solving abilities
- Professional telephone demeanor
- Route management
Certification
Class A Commercial Driver License and rated to Drive Tractor and trailer
Affiliations
I like to build models, play computer games, and in the past was an American Civil War Reenactor
References
References available upon request.
Timeline
Logistics Service Representative
Medspeed
07.2019 - 10.2025
Delivery Driver
Arctic Glacier Ice
04.2019 - 07.2019
Service Representative
Lincare
09.2014 - 03.2019
High School Diploma -
Wykoff Elementary And High School