Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Robinson

Bloomfield,NJ

Summary

Seasoned professional with a proven track record in enhancing customer satisfaction and streamlining operations, evidenced by leadership roles at Stokedville and S&C Stop & Save LLC. Skilled in database management and adept at fostering client relationships, I excel in driving efficiency and profitability through strategic planning and attention to detail.

Overview

24
24
years of professional experience

Work History

Delivery Driver

DoorDash
Bloomfield, NJ
11.2023 - Current
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Presented order bills and collected payments for deliveries.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Utilized GPS and maps for efficient route planning.
  • Kept accurate logs of all deliveries and trips.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.

Store Owner/Operator /Manager of Business Development and Sales

Stokedville
Montclair , New Jersey
11.2017 - 01.2024
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created a budget and tracked expenses in order to maximize profits.
  • Identified opportunities for growth within the market segment served by the store.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Hired, trained and managed sales staff to ensure customer satisfaction.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
  • Developed relationships with vendors in order to negotiate lower prices on goods.
  • Established policies regarding returns, exchanges and refunds for customers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Analyzed sales data to identify trends and make appropriate adjustments.
  • Assisted customers with product selections based on their individual needs and preferences.
  • Set pricing structures according to market analytics and emerging trends.
  • Resolved customer complaints in a timely manner while ensuring their satisfaction.
  • Implemented new procedures for better customer service and efficiency.
  • Updated and maintained databases with current information.

Store Owner/Owner/Operations Manager

S&C Stop & Save LLC
Orange, NJ
10.2011 - 11.2018
  • Hired and trained new department managers to increase team oversight and productivity.
  • Identified opportunities for improvement within existing processes.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Delegated work to staff, setting priorities and goals.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Cultivated relationships with customers to promote repeat business.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory levels, restocking shelves as needed.
  • Provided training for employees on product knowledge and customer service techniques.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted performance reviews for employees on a regular basis.

Warehouse Worker

AFI Food service
Roseland, NJ
03.2006 - 03.2009
  • Followed established guidelines for picking orders accurately.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Received and tracked incoming inventory shipments.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Staged and sorted multiple types of products for loading.
  • Operated scanners, computers, and other equipment to track orders.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Packed boxes and stock using organizational guidelines.

Inventory Specialist

RGIS Inventory Services
Union, NJ
01.2004 - 06.2007
  • Performed scheduled inventory counts and supply audits.
  • Investigated discrepancies between physical count and computer records.
  • Responded promptly to requests from customers regarding product availability.
  • Entered information into system to update status reports.

Customer Service Representative

Source One Communications
Bloomfield, NJ
09.2000 - 01.2004
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

High School Diploma -

East Orange High School
East Orange, NJ
06-1993

Skills

  • Package scanning
  • Commercial driving
  • Delivery logging
  • Database management
  • Attention to detail
  • GPS navigation
  • Experienced manual transmission driver

Timeline

Delivery Driver

DoorDash
11.2023 - Current

Store Owner/Operator /Manager of Business Development and Sales

Stokedville
11.2017 - 01.2024

Store Owner/Owner/Operations Manager

S&C Stop & Save LLC
10.2011 - 11.2018

Warehouse Worker

AFI Food service
03.2006 - 03.2009

Inventory Specialist

RGIS Inventory Services
01.2004 - 06.2007

Customer Service Representative

Source One Communications
09.2000 - 01.2004

High School Diploma -

East Orange High School

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Carl Robinson