Overview
Work History
Summary
Skills
Work Availability
Work Preference
Timeline
Carl Schwiederek

Carl Schwiederek

Old Tappan,NJ

Overview

30
30
years of professional experience

Work History

Client Success Manager

PartnerLinQ Inc, (Visionet Systems)
Cranbury
- Current
  • Responsible for building and maintaining strong relationships with each of my clients, understanding their needs, goals and being their primary contact for concerns and queries
  • Responsible for addressing any issue or challenge the client may have with either our product or service

Client Delivery Lead

PartnerLinQ Inc, (Visionet Systems)
Cranbury
09.2020 - 10.2022
  • Spearheaded a team of 20 associates in the successful migration to PartnerLinQ within a 7-month timeframe, managing 740 trading partners and over 2,500 maps across 42 releases for a major US transportation company.

Senior Business Analyst

Tapestry, Inc.
North Bergen
03.2007 - 06.2020
  • Established user stories and led discovery sessions as the lead Business Analyst for the implementation of IBM OMS Call Center, IBM Sterling Business Center, and IBM Store Order Module for Coach Europe, Stuart Weitzman, and Coach US.

Senior Implementation Specialist

Tapestry, Inc.
North Bergen
03.2006 - 03.2007
  • Led the integration of 6-8 companies under Liz Claiborne by conducting on-site meetings with customer service, IT, and product teams to identify core functionalities, align business processes, and implement new systems effectively.

Customer Service Manager

Tapestry, Inc.
North Bergen
05.2001 - 03.2006
  • Established a customer service team by selecting and hiring internal and external candidates and filling open positions
  • This initiative resulted in approximately $2.5 million in annual earnings and reduced return rates for several high-profile brands.

Summary

With over 30 years of experience as a Client Success Manager, Client Delivery Lead, and Senior Business Analyst, I have worked extensively within Fortune 500 companies across the globe to drive operational improvements and enhance efficiencies. My career is marked by a strong track record of identifying areas for improvement and implementing advanced technological solutions to optimize business processes. I bring extensive experience in conducting functional analysis for diverse businesses, translating complex business requirements and objectives into effective system solutions. My expertise includes directing and implementing technological initiatives across multiple departments, which has significantly enhanced customer responsiveness and operational efficiency. I have a proven ability to build and develop high-performing teams dedicated to improving customer experience. My experience includes SLA management, and technical coordination, all aimed at delivering value and ensuring customer satisfaction. In summary, my background combines strategic insight with hands-on technical implementation, allowing me to drive meaningful improvements in customer engagement and operational success.

Skills

  • Project Management
  • Status Updates
  • Client renewals and prospecting
  • Risk Mitigation
  • Customer Satisfaction
  • Report creation
  • Stakeholder relationships
  • Best Practices
  • Staff Training
  • Business operations knowledge
  • Account oversight
  • Business Analytics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid time offPaid sick leave401k match

Timeline

Client Delivery Lead - PartnerLinQ Inc, (Visionet Systems)
09.2020 - 10.2022
Senior Business Analyst - Tapestry, Inc.
03.2007 - 06.2020
Senior Implementation Specialist - Tapestry, Inc.
03.2006 - 03.2007
Customer Service Manager - Tapestry, Inc.
05.2001 - 03.2006
Client Success Manager - PartnerLinQ Inc, (Visionet Systems)
- Current

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Carl Schwiederek