Carl Sicker
Painesville,OH
Summary
Accounting student at Cleveland State University graduating December 2026 with a 3.33 GPA. Beta Alpha Psi member with Microsoft Office Specialist: Excel Associate (MO:210) and QuickBooks Online Level 1 certifications. Seeking an accounting internship to apply Excel, financial analysis, and accounting coursework in a professional environment.
Overview
5
5
years of professional experience
Work History
Production Associate
Cres Cor
Mentor, OH
01.2026 - Current
- Inspect, clean, and prepare finished products while maintaining company quality standards. Train new employees on safety protocols, equipment operation, and best practices in production.
Customer Service
Dillard's Beachwood
Beachwood, Ohio
03.2023 - 10.2025
- Resolved customer issues by clarifying concerns and providing appropriate solutions, followed up on unresolved cases, maintained up-to-date knowledge of promotions, delivered accurate product and service information across phone, email, and chat, analyzed feedback to identify trends and recommend improvements, and handled difficult situations with professionalism and empathy.
Shipping Specialist
Dillard's, Inc.
Beachwood, Ohio
08.2021 - 10.2025
- Managed end-to-end shipping and receiving operations, including transaction tracking, staging and labeling merchandise, preparing shipment reports, securing packages and facilities, updating inventory and generating labels, and coordinating carrier pickups and deliveries.
Education
BBA - Accounting
Cleveland State University
Cleveland, Ohio12.2026
Skills
- Microsoft Excel/Word
- QuickBooks
- Inventory Management
- Customer Service
Certifications
- Microsoft Office Specialist: Excel Associate (MO-210)
- QuickBooks Online Certification Level 1 - Intuit
Timeline
Production Associate
Cres Cor
01.2026 - Current
Customer Service
Dillard's Beachwood
03.2023 - 10.2025
Shipping Specialist
Dillard's, Inc.
08.2021 - 10.2025
BBA - Accounting
Cleveland State University