Carl Simms
Summary
Enterprising candidate, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Relationship Banker
Wells Fargo Bank, N.A.
01.2014 - 03.2024
- Perform financial needs assessments in order to provide solutions based on client's goals, life stage or events, and current financial situation
- Served as a trusted advisor for customers, addressing concerns and providing expert financial guidance
- Strengthened referral partnerships with business lines across the bank to maximize cross-selling potential
- Resolved complex issues promptly, ensuring client satisfaction and maintaining long-term relationships
- Contributed to staff development through mentorship, sharing best practices, and leading training sessions on new products or services
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Managed risk effectively by adhering to compliance regulations during daily operations and customer interactions
- Championed initiatives aimed at enhancing workplace culture, contributing to increased employee morale and retention rates
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Branch Manager
Wells Fargo Bank, N.A.
05.2007 - 12.2013
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences
- Develop and implement strategies, processes, and tactics to meet and exceed goals in a rapidly changing and challenging economic environment
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Engaged employees in business processes with positive motivational techniques
- Strengthened cross-selling initiatives by identifying customers' financial needs and recommending suitable products or services
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assistant Coordinator, Home Mortgage Program
1199 National Benefit Fund
09.2003 - 05.2007
- Assist in the development of presentations and workshops outlining program services and the home buying process
- Monitor policies and procedures of affinity partners
- Negotiate partner incentives in accordance with Fund member needs and market realities
- Streamline office procedures and supervise staff in the absence of the program coordinator
- Created and delivered a series of well received educational seminars promoting personal financial awareness and basic financial planning
- Forged strong relationships with both internal colleagues and external partners through regular communication and excellent interpersonal skills.
District Manager
GreenPath Financial Wellness
06.2000 - 06.2003
- Supervised 3 locations to enforce high-quality standards of operation
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible
- Generated ideas regarding efficient operation of new business model and relayed to appropriate departments (i.e Directors, IT Staff)
- Fostered team growth and participation
- Leader of the corporate CQI team entrusted with the review and possible revision of company policy
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Education
BA - Psychology
University of Pennsylvania, College of Arts And Sciences
Skills
- Exceptional leadership, management and team building skills
- Office and personnel management, heavy client interaction
- Research, analytical, organizational, and presentation skills
- Ability to work within a team and independently
- Effective and persuasive oral and written communication style
- Client Relationship Building
- Cash Flow Management
- Sales Leadership
- Banking operations knowledge
- Audit preparation
- Strategic Planning
Certification
- SERIES 7, General Securities Representative License
- SERIES 63
- SERIES 6
- SERIES 65
- LIFE INSURANCE
- PUBLIC NOTARY (NEW YORK)
- IARFC, Registered Financial Consultant, 08/06/08/08
- Kaplan University, Financial Planning Certificate, 05/06
- NFCC, Certified Budget/Credit Counselor, 1999-2004
Timeline
Licensed Relationship Banker
Wells Fargo Bank, N.A.
01.2014 - 03.2024
Branch Manager
Wells Fargo Bank, N.A.
05.2007 - 12.2013
Assistant Coordinator, Home Mortgage Program
1199 National Benefit Fund
09.2003 - 05.2007
District Manager
GreenPath Financial Wellness
06.2000 - 06.2003
BA - Psychology
University of Pennsylvania, College of Arts And Sciences
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