CARL SISCO

• OPERATIONAL MARKET MANAGER OVER CENTRAL SOUTHERN REGION (NASHVILLE, TN - MEMPHIS, TN - JACKSON, TN - CLARKSVILLE, TN - LITTLE ROCK, AR - TUPELO, MS - HOPKINSVILLE, KY)
• Developed strong relationships with key clients, resulting in increased payment compliance rates.
• Established regional targets and objectives aligned with company-wide goals, driving team performance towards success.
• Streamlined collections processes for improved productivity and reduced costs.
• Managed high-risk accounts proactively, mitigating potential losses through early intervention efforts.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Visited customers and customer sites to evaluate and resolve safety issues.
• Assisted in recruitment and hiring of new route managers and drivers, improving overall team capabilities. Oversaw approx. 40 employees.
• Negotiated contracts with vendors for equipment leasing or purchasing at competitive prices while maintaining quality standards.
• Improved route efficiency by analyzing and optimizing daily delivery schedules.

Team Manager of 6 employees and 6routes, which service linens, garments, and consumable items to various types of businesses and corporations.

• Provided cost-reduction strategies for routes and saw through order fulfillment.
• Developed long-lasting relationships with clients through exceptional customer service and communication skills.
• Managed inventory levels to ensure timely delivery of products to customers, reducing stock outs.

Evaluated competitors'' strategies to stay ahead of t market trends continually.

• Monitored vehicle maintenance schedules, ensuring well-maintained fleet for optimal performance.
• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Increased profit by streamlining operations.

• Operation of company vehicle to service various types of accounts.
• Load and unload trucks on site and within company warehouse.
• Manage account payments of weekly invoices, collect contracts and provide daily customer service via email, phone and in person interactions
• Involved in weekly staff meetings regarding AR, having direct communication with District Service Manager.
• Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
• Logged mileage, stops, orders and carton counts for each route.
• Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
• Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout workday.
• Coordinated over 20 daily routes with drivers to organize timely pickup and delivery.
• Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.

Manage weekly invoices, collect contracts, and provide daily customer service via email, phone and in person interactions.

• Ensured accurate invoicing and billing for all clients, streamlining payment process.
• Maintained strong relationships with customers through effective communication and problem-solving skills.
• Managed inventory of products on delivery trucks, ensuring proper stock levels for client needs on over 20 locations.
• Generated valuable feedback from customers regarding their preferences or concerns while servicing their accounts.
• Improved route efficiency by analyzing travel patterns and adjusting routes accordingly.
• Commercial truck inspections