Carl Smith
Athens,GA
Summary
- Seeking employment with the opportunity for career and personal growth
- Performed scheduling, payroll, general journal, and P&L
- Performed supervision, management, interviewing, hiring and dismissal of personnel.
- Provided write up and updated Post Orders to client sites.
- Distributed communication and information to internal and external security parties
- Extensive knowledge of investigation techniques per security sites
- Performed review of physical and online activities within company structure
- Knowledge of conflict management and negotiation procedures
- Extensive knowledge of inventory procedures and collection of information
- Excellent communication skills, interpersonal and customer relationships
- Outstanding organizational, multitasking and problem solving.
- Skilled in resolving quality, compliance, safety, and operational issues.
- Literate using MS (Excel, PowerPoint, Access, and Word)
- Knowledge of full onboarding and recruiting process and ATS systems
- Extensive knowledge of Customer Service and Verification techniques
Overview
18
18
years of professional experience
Work History
Security Shift Supervisor
Allied Universal
02.2024 - Current
- Performs supervision of security officers on assigned shift
- Provides training, coaching and discipline to security officers
- Liaison between Account/Assistant Manager and security officers
- Prepares reports and logs for security site violations
- Operates equipment to provide top level site safety
- Assists with scheduling of security officers for assigned shifts.
Security Site Supervisor
Securitas Security USA
- 01.2024
- Managed scheduling, payroll, and cost management for client site (P&L statements)
- KPI++
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Escalates and manages conflict resolutions, while providing excellent customer relations
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
- Manages, trains, and assembles officers to fulfill contractual obligations
- Interviews, hires, and dismisses security officers as needed to maintain safe and secure workplace
- Writes Post Orders for site enforcement and safety
- Manages security projects and coordinates with internal and external partners
- Performed coaching, counseling, and disciplinary actions per security personnel.
Staffing Specialist
People Ready
02.2020 - 10.2021
- Provides exceptional customer service to existing customers and associates
- Retrieved and entered information in ATS system
- Assisted in preparing and presenting quarterly reports
- Takes inbound orders from new and existing customers and enters them into system
- Proactively recruit new associates to perfectly match customer’s needs
- Enter job descriptions and requirements into different social media platforms, while working with HRBPs
- Responsible for participating in benchmarking processes to gather and analyze data
- Actively screens and sets up interviews with hiring managers and supervisors
- Performs onboarding, background, and reference checks
- Adheres to standard operating procedures and protocol
- Enhances full cycle recruiting processes
- Supports company values of integrity and respect through actions and commitment
- Reinforces and promotes work culture that places emphasis on worker safety being #1.
Office Manager
Leverman LLC
01.2014 - 02.2020
- Manages office and personnel using SQL/Excel to connect external data sources
- Schedules and dispatches drivers and helpers
- Calculates weekly timesheets and payroll
- Prepares customer and driver logs (Excel)
- Files, records, and distributes company documents
- Initiates contact with all customers and clients
- Performed audits of operational and financials per account management
- Managed escalations and deescalated all internal issues per company policies
- Maintains ATS system and sets up online media chats and job boards.
Security Accounts Manager
Securitas Security USA
06.2014 - 08.2019
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributed to team effort by accomplishing related results as needed
- Managed, trained, and assembled officers to fulfill contractual obligations using Excel data
- Interviewed, hired, and dismissed security officers as needed to maintain safe and secure workplace
- Wrote Post Orders for site enforcement and safety.
Inventory Specialist
Bootleggers
01.2011 - 12.2015
- Managed incoming and outgoing supplies and products
- Managed ordering and distribution of products
- Controlled inventory flow of product
- Performed audits on incoming and outgoing products
- Created and maintained inventory lists and AP/AR
- Assisted in quarterly/semi-annual/annual budgets.
Quality Assurance
Merial Limited
05.2012 - 01.2014
- Processed quick and accurate reviews to save time and money
- Processed label audits in packaging
- Performed review of environmental monitoring
- Performed validation and qualification procedures for operation of equipment
- Performed returns inspection and scanning of product
- Performed final release or rejection of batch of drug products for distribution or sale
- Managed change control Systems
- Performed out of specification investigations
- Managed Excel folders and charts.
Accounting Clerk
Navy Exchange
04.2008 - 01.2011
- Provided accounting and clerical support to accounts department
- Maintained accounting documents files
- Verified and posted details of business transactions
- Managed payroll and employee benefits
- Kept track of hour rates, wages, compensation benefit rates, new hire information
- Set up compensation metrics, reports, and modeling of financial outcomes
- Increased financial outcomes by 20%
- Assisted in store forecast and projections
- Assisted in accounts payable/receivables
- Supervised store staff and vending personnel
- Managed Stored databases and retrieved information.
Quality Assurance
Dial America Marketing
04.2006 - 03.2009
- Performed duties pertaining to legality and accuracy of sales taken by telemarketers at inbound call center and increased proficiency by 22%
- Updated and maintained order and complaint logs
- Processed orders at inbound call center and increased call intake 15% per shift
- Provided re-training for agents as needed to obtain sales
- Resolved inquiries related to marketing, sales, product, and order status updates
- Provided customer relations and escalation to proper area or stage.
Education
TCC - Biological Science Technolgy
Athens Technical College
Athens, GA09.2012
BBA - Business Administration
Georgia Southern University
Statesboro, GA06.1986
Associates - Business Administration And Management
Phillips College
Atlanta, GA06.1984
Skills
- CCTV Monitoring
- Physical Security
- Access Control
- Crisis Management
- Risk Analysis
- Security team management
- Team Leadership
- Staffing and scheduling
Timeline
Security Shift Supervisor
Allied Universal
02.2024 - Current
Staffing Specialist
People Ready
02.2020 - 10.2021
Security Accounts Manager
Securitas Security USA
06.2014 - 08.2019
Office Manager
Leverman LLC
01.2014 - 02.2020
Quality Assurance
Merial Limited
05.2012 - 01.2014
Inventory Specialist
Bootleggers
01.2011 - 12.2015
Accounting Clerk
Navy Exchange
04.2008 - 01.2011
Quality Assurance
Dial America Marketing
04.2006 - 03.2009
Security Site Supervisor
Securitas Security USA
- 01.2024
TCC - Biological Science Technolgy
Athens Technical College
BBA - Business Administration
Georgia Southern University
Associates - Business Administration And Management
Phillips College
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