Carl Smith
Lithonia,GA
Summary
Dynamic logistics professional with a proven track record at Krispy Kreme, excelling in demand forecasting and team management. Enhanced order accuracy and customer satisfaction through strategic collaboration and continuous improvement initiatives. Recognized for implementing safety standards that reduced worker accidents, fostering a motivated and efficient logistics team.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
Work History
Customer Logistics Sales Manager
Krispy Kreme
Atlanta, CA
11.2000 - Current
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Collaborated with sales teams to ensure accurate product availability forecasts for customers.
- Facilitated cross-functional collaboration between departments to improve overall logistics operations.
- Conducted regular performance reviews, resulting in a highly motivated and efficient team of logistics professionals.
- Increased order accuracy and reduced returns through meticulous attention to detail in order processing.
- Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
- Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
- Monitored logistics performance and identified improvement opportunities.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with team members to create attractive merchandising displays that increased product visibility.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Managed a team of sales representatives, setting goals and monitoring performance to drive success.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Owner
CandyMan Candy Store
Atlanta, GA
05.2010 - 07.2017
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily business activities, ensuring high-quality service delivery.
- Trained and mentored staff to improve performance and customer satisfaction.
- Oversaw inventory management and procurement processes to optimize resources.
- Established strong vendor relationships to negotiate favorable terms and pricing.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Store Manager
Wayfield Foods Grocery
Atlanta, GA
03.1988 - 11.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree - Business Administration And Management Sales
Dekalb Community College
Decatur, GA 05.1991 - 08.1993
High School Diploma -
Cedar Grove
Ellenwood, GA06-1990
Skills
- Logistics planning
- Demand forecasting
- Transportation management
- Cost reduction
- Logistics analysis
- Employee supervision
- Team management
- Transportation management systems
- Continuous improvement
- Logistics optimization
- Goal setting and achievement
- Self motivation
- Problem-solving
- Sales strategy
- Sales tracking
Timeline
Owner
CandyMan Candy Store
05.2010 - 07.2017
Customer Logistics Sales Manager
Krispy Kreme
11.2000 - Current
No Degree - Business Administration And Management Sales
Dekalb Community College
05.1991 - 08.1993
General Store Manager
Wayfield Foods Grocery
03.1988 - 11.2000
High School Diploma -
Cedar Grove