Carl Smith
Lithonia,GA
Summary
Dynamic logistics professional with a proven track record at Krispy Kreme, excelling in demand forecasting and team management. Enhanced order accuracy and customer satisfaction through strategic collaboration and continuous improvement initiatives. Recognized for implementing safety standards that reduced worker accidents, fostering a motivated and efficient logistics team.
Overview
35
35
years of professional experience
Work History
Customer Logistics Manager
Krispy Kreme
11.2000 - Current
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Collaborated with sales teams to ensure accurate product availability forecasts for customers.
- Facilitated cross-functional collaboration between departments to improve overall logistics operations.
- Conducted regular performance reviews, resulting in a highly motivated and efficient team of logistics professionals.
- Increased order accuracy and reduced returns through meticulous attention to detail in order processing.
- Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
- Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
- Monitored logistics performance and identified improvement opportunities.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Store Manager
Wayfield Foods
03.1990 - 11.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
No Degree - Business Administration And Management
Dekalb Community College
Decatur, GAHigh School Diploma -
Cedar Grove
Ellenwood, GA06-1990
Skills
- Warehouse management
- Logistics planning
- Demand forecasting
- Transportation management
- Cost reduction
- Logistics analysis
- Employee supervision
- Team management
- Safety standards
- Transportation management systems
- Continuous improvement
Timeline
Customer Logistics Manager
Krispy Kreme
11.2000 - Current
Store Manager
Wayfield Foods
03.1990 - 11.2000
No Degree - Business Administration And Management
Dekalb Community College
High School Diploma -
Cedar Grove
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