CARL S ROSELLE
Summary
10+ years in customer service with excellent verbal and communication skills seeking to enhance my educational and professional skills in a stable and dynamic workplace
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Starbucks
Chappaqua, New York
07.2022 - Current
- Patrol work areas to inspect operations, identify concerns and implement corrective actions
- Assist upper management with daily operations to meet standards of service and quality
- Supervise and lead employees to maintain productivity and customer service levels
- Check orders for quality and completeness
- Mentor and coach staff by giving employees suggestions and feedback to improve job performance
- Delegate tasks to employees and monitor activities and task completion
- Assess reports and adjust workflow to realign with targets
- Position skilled staff in key areas throughout shift to optimize department productivity
- Monitor security and enforce loss prevention strategies during shift
- Educate customers about offerings, promotions and pricing to boost sales
- Complete opening and closing duties to facilitate business operations
- Count cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Resolve customer complaints and report any issues to senior management
Food Service Specialist
Target Corporation
Mount Kisco, New York
05.2007 - Current
- Deliver an exceptional guest experience providing a fresh, full and food safe experience during all hours of operation, prioritizing the guest's needs over task
- Uphold and maintain the execution of the Food and Beverage Standards, Food Service Routines, and all food safety standards.
- Uphold and maintain all Pizza Hut and Starbucks brand standards.
- Understand how operational procedures impact shortage and profitability.
- Maintain a neat, clean, and inviting dining area for guests all day, everyday.
- Execute transitions in Starbucks and Pizza Hut.
- Maintain an on-going awareness of all promotional activities within Starbucks and Pizza Hut.
- Produce items to specifications on production cards and follow specific department routines to drive sales, instocks, and profitability.
- Monitor and record temperature-sensitive as outlined in best practices.
- Follow proper packaging and labeling guidelines for food products.
- Follow proper perishable inventory procedures to ensure an accurate recording of inventory.
- Execute sampling best practices
- Train and develop new employees
Sales Associate
Target Corporation
White Plains, New York
09.2004 - 06.2005
- Engaged with guests on the sales floor about brands and current sales.
- Sorted and worked clothing from the fitting room to the sales floor in a timely fashion.
- Completed exchanges and returns.
- Handled finance transactions processed cash, checks, and credit card transactions.
- Ensured clothing racks, tables, and displays, were maintained and in proper order throughout the day.
- Provided exceptional customer service to guests
Office Assistant
Neighborhood Health Center
Mount Vernon, New York
06.2003 - 09.2004
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary.
- Managed and order supplies within the budget guidelines of the organization.
- Assisted with the office manager to improve productivity for all day accounting, filing, and bookkeeping.
- Operated office equipment such as photocopiers, scanner, fax machine, and voicemail.
Education
Associate's - Human Services Management
University Phoenix
Phoenix, AZBachelor's - Business Management & Economics with a concentration in Human Resource Management
SUNY Empire State College
Saratoga Springs, NYMaster of Science - Cyber Security
SUNY Empire State College
Saratoga Springs, NY05-2027
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Operations management
- Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Food Service Specialist
Target Corporation
05.2007 - Current
Sales Associate
Target Corporation
09.2004 - 06.2005
Office Assistant
Neighborhood Health Center
06.2003 - 09.2004
Bachelor's - Business Management & Economics with a concentration in Human Resource Management
SUNY Empire State College
Associate's - Human Services Management
University Phoenix
Master of Science - Cyber Security
SUNY Empire State College