CARL S ROSELLE
Summary
10+ years in customer service with excellent verbal and communication skills seeking to enhance my educational and professional skills in a stable and dynamic workplace
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2022 - Current
- Patrol work areas to inspect operations, identify concerns and implement corrective actions
- Assist upper management with daily operations to meet standards of service and quality
- Supervise and lead employees to maintain productivity and customer service levels
- Check orders for quality and completeness
- Mentor and coach staff by giving employees suggestions and feedback to improve job performance
- Delegate tasks to employees and monitor activities and task completion
- Assess reports and adjust workflow to realign with targets
- Position skilled staff in key areas throughout shift to optimize department productivity
- Monitor security and enforce loss prevention strategies during shift
- Educate customers about offerings, promotions and pricing to boost sales
- Complete opening and closing duties to facilitate business operations
- Count cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Resolve customer complaints and report any issues to senior management
Food Service Specialist
Target Corporation
05.2007 - Current
- Deliver an exceptional guest experience providing a fresh, full and food safe experience during all hours of operation, prioritizing the guest's needs over task
- Uphold and maintain the execution of the Food and Beverage Standards, Food Service Routines, and all food safety standards.
- Uphold and maintain all Pizza Hut and Starbucks brand standards.
- Understand how operational procedures impact shortage and profitability.
- Maintain a neat, clean, and inviting dining area for guests all day, everyday.
- Execute transitions in Starbucks and Pizza Hut.
- Maintain an on-going awareness of all promotional activities within Starbucks and Pizza Hut.
- Produce items to specifications on production cards and follow specific department routines to drive sales, instocks, and profitability.
- Monitor and record temperature-sensitive as outlined in best practices.
- Follow proper packaging and labeling guidelines for food products.
- Follow proper perishable inventory procedures to ensure an accurate recording of inventory.
- Execute sampling best practices
- Train and develop new employees
Sales Associate
Target Corporation
09.2004 - 06.2005
- Engaged with guests on the sales floor about brands and current sales.
- Sorted and worked clothing from the fitting room to the sales floor in a timely fashion.
- Completed exchanges and returns.
- Handled finance transactions processed cash, checks, and credit card transactions.
- Ensured clothing racks, tables, and displays, were maintained and in proper order throughout the day.
- Provided exceptional customer service to guests
Office Assistant
Neighborhood Health Center
06.2003 - 09.2004
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary.
- Managed and order supplies within the budget guidelines of the organization.
- Assisted with the office manager to improve productivity for all day accounting, filing, and bookkeeping.
- Operated office equipment such as photocopiers, scanner, fax machine, and voicemail.
Education
Associate's - Human Services Management
University Phoenix
Phoenix, AZBachelor's - Business Management & Economics with a concentration in Human Resource Management
SUNY Empire State College
Saratoga Springs, NYMaster of Science - Cyber Security
SUNY Empire State College
Saratoga Springs, NY05-2027
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Operations management
- Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Food Service Specialist
Target Corporation
05.2007 - Current
Sales Associate
Target Corporation
09.2004 - 06.2005
Office Assistant
Neighborhood Health Center
06.2003 - 09.2004
Bachelor's - Business Management & Economics with a concentration in Human Resource Management
SUNY Empire State College
Associate's - Human Services Management
University Phoenix
Master of Science - Cyber Security
SUNY Empire State College
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