Carl Stewart

Supervise up to 16 customer service agents. Train new hire agents on customer service operations. Brief agents on daily operations. Resolve escalated issues and complaints from passengers. Enforce company and Federal Aviation Administration guidelines and procedures. Complete yearly specialized training to perform the duties of Ground Security Coordinator and Complaint Resolution Officer.

Sorted and arranged mail into delivery sequence. Delivered mail to residences and business establishments along specific routes. Obtained signed receipts for registered, certified, and insured mail. Collected associated charges, and completed any necessary paperwork. Used portable devices to maintain system records by scanning items delivered to homes and businesses. Inspected truck equipment and supplies and reported problems and safety hazards.

Ensured the coordination of pick-up services from 60 locations. Led a team of 22 drivers complying with all DOT and OHSA standards. Instructed new hire orientation class. Topics included; route directions, safety procedures, hand-held computer operation, and customer service techniques. Managed a fleet of 28 vehicles. Scheduled mechanical repairs and inspections.