Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Carl Strasky

Las Vegas

Summary

Dynamic Area Service Manager with a proven track record at United Rentals, excelling in contract negotiation and operational efficiency. Expert in enhancing customer satisfaction through effective conflict resolution and quality assurance programs, achieving significant reductions in rework. Passionate about team building and fostering a safety-first culture among employees.

Overview

13
13
years of professional experience

Work History

Area Service Manager

United Rentals
Las Vegas
07.2020 - Current
  • Maintained professionalism under pressure, effectively diffusing tense situations.
  • Negotiated contracts with suppliers to secure competitive pricing for parts and services.
  • Coordinated technician schedules based on availability of essential parts and services.
  • Conducted weekly staff meetings to review performance goals and provide constructive feedback.
  • Managed daily operations of service department, ensuring timely completion of processes.
  • Resolved customer inquiries and complaints, escalating critical issues to management as necessary.
  • Implemented quality assurance programs, reducing rework and minimizing repeat visits.
  • Instilled safety culture among new employees to promote workplace awareness.

Service Manager

Pico Rivera
Pico Rivera
01.2017 - 08.2020
  • Supervised 15 employees, ensuring completion of training and performance standards.
  • Maintained service financials at or below company standards while forecasting goals.
  • Developed and implemented service protocols to improve operational efficiency.
  • Coordinated staff schedules for optimal coverage during peak hours.
  • Resolved customer complaints swiftly, enhancing satisfaction and retention.
  • Conducted root cause analysis on recurring issues to drive improvements.
  • Reviewed completed work for consistency, quality, and conformance with standards.
  • Delegated tasks effectively, setting clear priorities and expectations.

Field Service Technician

United Rentals
San Antonio
08.2013 - 01.2017
  • I am responsible for overseeing night shift, overseeing commercial and oil and gas.
  • Responsible for dispatching, delivery, pick up of all equipment around San Antonio to Austin, Texas.
  • I oversee 5 technicians, and dispatch them to cover repairs as well as repair units myself in the field.
  • Top Field Service Technician South Region 2015

Night shift Maintenance Supervisor

Frac Tech Services
Pleasanton
11.2011 - 01.2013
  • I am responsible for duty assignments, productivity, dispatching equipment to location as well as repairs.
  • I oversee the wash bay, maintenance shop as well as chemicals, iron and drivers section.
  • Responsible for maintaining equipment management, scheduling, personnel changes during the night shift operations as well as contact point for 7 active locations during the night shift operations.
  • I also currently help safety out with incident reports, and injuries during this time period.

Education

High school diploma -

Bossier High
Bossier City, La
05.1984

Advanced electrical courses -

Architecture drafting -

Fluid power society certified mobile Hydraulic mechanic -

S&S engine course DT466E -

S&S Engine course 50/60 series Detroit -

S&S Engine course 16V92 -

S&S engine course 12V149 -

Catapillar ISM/ISB/ISX -

MACS A/C repair certification -

Skills

  • Contract negotiation
  • Quality assurance
  • Operational efficiency
  • Equipment maintenance
  • Customer service
  • Performance management
  • Staff training
  • Problem solving
  • Safety protocols
  • Root cause analysis
  • Conflict resolution
  • Team building
  • Verbal and written communication
  • Employee training
  • Task delegation
  • Reliability
  • Teamwork
  • Decision-making
  • Sales support
  • Operations management
  • Preventive maintenance
  • Adaptability
  • Resource allocation
  • Quality control
  • Customer relations
  • Computer skills
  • Documentation and reporting
  • Time management
  • Risk management

Affiliations

  • Flying Drones for Arial Photography
  • 2015 Top Field Service Tech for South Region

Timeline

Area Service Manager

United Rentals
07.2020 - Current

Service Manager

Pico Rivera
01.2017 - 08.2020

Field Service Technician

United Rentals
08.2013 - 01.2017

Night shift Maintenance Supervisor

Frac Tech Services
11.2011 - 01.2013

High school diploma -

Bossier High

Advanced electrical courses -

Architecture drafting -

Fluid power society certified mobile Hydraulic mechanic -

S&S engine course DT466E -

S&S Engine course 50/60 series Detroit -

S&S Engine course 16V92 -

S&S engine course 12V149 -

Catapillar ISM/ISB/ISX -

MACS A/C repair certification -

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Carl Strasky