Carl Sullivan
Fort Myers,FL
Summary
Accomplished Administrative Manager at Costco, adept in office administration and staff management. Excelled in fostering vendor relationships and boosting sales through effective merchandise management. Demonstrated leadership in optimizing operations and enhancing team productivity, achieving significant improvements in customer satisfaction and operational efficiency. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
Administrative Manager
Costco
02.2024 - Current
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Initiated sustainability program, reducing waste and promoting recycling among staff this is always a work in progress.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Merchandise Manager
Costco
04.2021 - 02.2024
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving member engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Front End Manager
Costco
10.2018 - 10.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Greeted visitors and members upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Centers Manager
Costco
10.2015 - 10.2018
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Night Floor /Shipping and Receiving Manager
Costco
05.2014 - 10.2015
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Organized storage areas to optimize materials movements and minimize labor hours.
Night Floor Manager
Costco
05.2013 - 05.2014
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize member satisfaction and sales.
Front End Assistant Manager
Costco
05.2011 - 05.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Foods Manager
Costco
05.2009 - 05.2011
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
Hard Lines / Centers Manager
Costco
05.2007 - 05.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Food Court Manager
Costco
05.2005 - 05.2007
- Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
- Enhanced customer satisfaction by implementing efficient food court management strategies and maintaining high service standards.
- Fostered a strong sense of community among food court employees by organizing team-building activities and recognizing outstanding performance.
Education
Associate of Arts - Culinary
Cyrpress Gardens Culinary
Winter Haven, FL03-1990
BBA - Mechanical Drafting / CAD
Vinal Technical School
Middletown, CT09-1984
Skills
- Staff Management
- Employee Development
- Training and coaching
- Event Planning
- Planning and Prioritization
- Self Motivator
- Always looking for more productive way to get tasks done
Accomplishments
- Saved the company money by aggressively negotiating with suppliers.
- Maintaining a older building is always a challenge.
- Star Audit we had received 3 stars (2questions away from 4)
- We replaced all plumbing gaskets, refrigeration gaskets to help save on utilities.
- Ran a great inventory
- Painted the building and redid the parking lot.
Timeline
Administrative Manager
Costco
02.2024 - Current
Merchandise Manager
Costco
04.2021 - 02.2024
Front End Manager
Costco
10.2018 - 10.2019
Centers Manager
Costco
10.2015 - 10.2018
Night Floor /Shipping and Receiving Manager
Costco
05.2014 - 10.2015
Night Floor Manager
Costco
05.2013 - 05.2014
Front End Assistant Manager
Costco
05.2011 - 05.2013
Foods Manager
Costco
05.2009 - 05.2011
Hard Lines / Centers Manager
Costco
05.2007 - 05.2009
Food Court Manager
Costco
05.2005 - 05.2007
Associate of Arts - Culinary
Cyrpress Gardens Culinary
BBA - Mechanical Drafting / CAD
Vinal Technical School
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