Carl Sullivan
Summary
Dynamic and dedicated Heavy Light Duty Tow Truck Operator with extensive experience at Service Towing. Proven expertise in vehicle recovery and accident scene management, enhancing company reputation through exceptional customer service and strong problem-solving skills. Recognized for minimizing damage claims and effectively navigating challenging driving conditions, ensuring safety and efficiency in all operations.
Overview
14
14
years of professional experience
Work History
Heavy Light Duty Tow Truck Operator
Service Towing
6006 Rinke Warren Mi 48091
05.2020 - 04.2025
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
Medium Light Duty Tow Truck Operator
Neuners Towing
27365 Mound Rd Warren Mi 48092
09.2017 - 05.2020
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Answered roadside assistance calls for tows and other vehicle support.
Light Duty Tow Truck Operator
Official Towing
19801 Pleasent St. Clair Shores Mi 48080
02.2011 - 09.2017
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Answered roadside assistance calls for tows and other vehicle support.
- Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
Education
High School Diploma -
Clintondale High School
35200 Little Mack Clinton Twp Mi 4803506-2009
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Assisting customers
- Vehicle inspection
- Class A license
- Winch operation
- Safe driving practices
- Heavy equipment operation
- Route navigation
- Vehicle recovery
- Flatbed experience
- Accident scene management
- Load securing
- Strong work ethic
- Customer service
- Heavy lifting
- Stress tolerance
- Conflict resolution
- Roadside assistance
- Equipment maintenance
- Accident clearing
- Customer vehicle loading
- Vehicle lockdown
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Safe driving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Critical thinking
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Clean driving record
- Physical strength
- Health and safety
- Commercial driving
- Defensive driving
- Self motivation
US Army Reserve
I am currently in the US Army Reserve as a 12B Combat Engineer
Timeline
Heavy Light Duty Tow Truck Operator
Service Towing
05.2020 - 04.2025
Medium Light Duty Tow Truck Operator
Neuners Towing
09.2017 - 05.2020
Light Duty Tow Truck Operator
Official Towing
02.2011 - 09.2017
High School Diploma -
Clintondale High School