Carl E. Surrett
Raleigh
Summary
Strategic and results-driven operations leader with over 10 years of experience in manufacturing, engineering, and facility management across multi-site environments. Proven track record in driving operational excellence, leading cross-functional teams, and implementing lean methodologies to exceed performance metrics. Adept at succession planning, talent development, and aligning operations with organizational financial goals.
Overview
24
24
years of professional experience
Work History
Director, Facility Management, Engineering, and Operations
CBRE - Amazon Account
04.2024 - Current
- Executed a strategic operations plan aligned with business and financial goals, reducing overtime by 50%, and elevating site performance through lean manufacturing, KPI standardization, and cross-functional leadership.
- Transformed three underperforming sites into the top 10 performers out of 104 by driving operational excellence, KPI alignment, and strategic leadership.
- Reinforced the leadership pipeline by hiring and onboarding three senior managers, enhancing cross-functional team capability, and succession depth.
- Implemented data-driven performance goals aligned with strategic objectives, improving site metrics, and accountability across operations.
US Army Reserve
01.2001 - Current
- Directed O&M operations for assets exceeding $500M and contracts over $770M annually, managing readiness KPIs for up to 1,200 personnel.
- Facilitated in the conceptual development of construction projects and oversee their organization, scheduling, and implementation.
- Led 30 to 1200 personnel, depending on assignment, while tracking 78 KPIs for soldier readiness.
- Managed day to day operations and maintenance of equipment in excess of 500 million dollars.
- Five OCONUS deployments and multiple stateside initiatives.
Regional Maintenance Manager
Elite Line Services - Amazon Account
06.2021 - 04.2024
- Led the largest region among peers, overseeing operations across five high-volume fulfillment centers, representing a 166% larger footprint than the average region.
- Transformed operational performance by implementing standardized maintenance protocols, lean practices, and data-driven decision-making, resulting in three of five sites ranking in the top five network-wide within eight months.
- Developed and deployed scalable tools, including ready-to-use forms and reporting templates, which streamlined incident response and reduced engineering resolution time across the region.
- Mentored and onboarded new Regional Maintenance Managers, selected by leadership for peer coaching due to consistent performance and leadership acumen.
- Acted as the primary escalation point for regional peers, providing strategic guidance and operational troubleshooting to ensure continuity and performance across all sites.
- Championed succession planning, identifying and developing internal talent pipelines that improved retention, morale, and leadership readiness across multiple levels.
- Collaborated cross-functionally with Amazon operations, safety, and engineering teams to align maintenance strategies with broader business goals, ensuring uptime, safety compliance, and customer satisfaction.
- Drove continuous improvement initiatives, leveraging root cause analysis, and reliability-centered maintenance (RCM) to reduce downtime and extend asset life cycles.
Senior Maintenance Manager
Elite Line Services
Raleigh
03.2020 - 06.2021
- Company Overview: Amazon Account
- Held the best Launch in AMZ and ELS history without the support of a launch team.
- Identified and implemented a network action to correct profibus installation issues, reducing downtime by an average of 20 hours per year, per gen 10 ARS site.
- Developed appropriate succession allowing myself the ability to travel to support several sites for 6 months of my 15-month tenure as an SMM, without site issues in my absence and departure.
- Developed successful succession plans to promote exceptional leaders through multiple levels of leadership.
- Amazon Account
Maintenance Manager
Elite Line Services
Charlotte
05.2019 - 03.2020
- Company Overview: Amazon Account
- Tasked with and completed site “rebuild” successfully.
- Managed the site with no injuries.
- Managed the transition of RME taking ownership of UIS, through hiring, training, and purchasing the necessary equipment to seamlessly take ownership of the equipment.
- Applied succession allowing myself to support another site through the 3P site transitions for 90 days of 3 of 10 months in the position.
- Ran 100 percent uptime during peak season in one of the toughest crossdock sites across Amazon.
- Amazon Account
Area Maintenance Manager
Elite Line Services
Charlotte
07.2018 - 05.2019
- Company Overview: Amazon Account
- Rebuilt 2 maintenance teams in the MGE Node from Technician to MM.
- Supported the initial implementation of CAMP through building the standard for reporting expectation examples across ELS.
- Installed the loop palletize system for the shipping sorter, adding 20% capacity for palletize loads.
- Developed the Technician Asset Certification training for RWC4, which was the first TAC training developed.
- Amazon Account
Maintenance Manager
Electrolux
Asheville
01.2017 - 07.2018
- Company Overview: National Parts Operations Center
- Oversaw all installation, repair and maintenance of the company's 3 local facilities and equipment.
- Developed and managed capital expenditures for three remote offices, Scada development, and outbound sortation installation.
- Developed and implemented a predictive and preventive maintenance plan and CMMS.
- Initiated and facilitated regional cost saving/avoidance plans.
- Developed a zero-landfill program.
- Negotiated contracts and implemented the use of a contractor onboarding program.
- Managed the overall equipment effectiveness of all light manufacturing and distribution equipment at 98% availability.
- Was responsible for the safety and security departments as well.
- National Parts Operations Center
Education
Facility Management Professional (FMP) - Credential
International Facility Management Association
Houston, TX01.2021
Bachelor of Science - Business Administration - Major Concentration in Health Services Management
DeVry University
Charlotte, NC01.2015
Human Resources Management - Certificate
Martinsburg College
Martinsburg, WV01.2010
Skills
- Strategic Planning
- Supply Demand Planning (SIOP)
- Operational Excellence
- Lean Manufacturing
- Performance Metrics
- Cross-functional Leadership
- Talent Development
- Succession Planning
- Change Management
- EHS Compliance
- Quality Management
- Root Cause Analysis
- Reliability Centered Maintenance
Timeline
Director, Facility Management, Engineering, and Operations
CBRE - Amazon Account
04.2024 - Current
Regional Maintenance Manager
Elite Line Services - Amazon Account
06.2021 - 04.2024
Senior Maintenance Manager
Elite Line Services
03.2020 - 06.2021
Maintenance Manager
Elite Line Services
05.2019 - 03.2020
Area Maintenance Manager
Elite Line Services
07.2018 - 05.2019
Maintenance Manager
Electrolux
01.2017 - 07.2018
US Army Reserve
01.2001 - Current
Facility Management Professional (FMP) - Credential
International Facility Management Association
Bachelor of Science - Business Administration - Major Concentration in Health Services Management
DeVry University
Human Resources Management - Certificate
Martinsburg College
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