Carl Swanigan
Romulus,MI
Summary
Versatile professional with a track record of exceeding targets at DIRECTV and enhancing customer satisfaction at Century Link Center. Skilled in route planning and conflict resolution, adept at fostering team unity while driving significant business results. Demonstrates proficiency in mechanical tools and active listening, contributing to operational excellence and positive client relations.
Overview
11
11
years of professional experience
Work History
Box Truck Driver
Fast Break Trucking
01.2022 - 08.2025
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
Sous Chef
Union Assembly
04.2023 - 11.2024
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
Customer Service Representative
Century Link Center
01.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Sales Representative Team Leader Trainer
DIRECTV
09.2014 - 03.2019
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
Education
High School Diploma -
Romulus High School
Romulus, MI05-2004
Skills
- Mechanical tools
- Safe driving practices
- Punctuality
- Heavy lifting
- Defensive driving
- Pallet jack operation
- Route navigation
- Delivery documentation
- Route planning
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sous Chef
Union Assembly
04.2023 - 11.2024
Box Truck Driver
Fast Break Trucking
01.2022 - 08.2025
Customer Service Representative
Century Link Center
01.2019 - 03.2022
Sales Representative Team Leader Trainer
DIRECTV
09.2014 - 03.2019
High School Diploma -
Romulus High School
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