Carl Toussaint
Freeport,NY
Summary
Highly motivated individual with experience individual with experience in providing compassionate and comprehensive case management to clients. Extensive knowledge of community resources and programs available to clients and their families. Skilled in developing individualized service plans and coordinating services with other departments and organizations.
Overview
11
11
years of professional experience
Work History
Housing Coordinator
Women In Need
05.2021 - Current
- Conduct intakes and assessments to determine housing needs and eligibility
- Assist clients in finding affordable, safe, and accessible housing options
- Maintain relationships with landlords, property managers, and housing agencies
- Negotiate leases and rental agreements on behalf of clients
- Assist clients with move-in procedures and housing-related paperwork
- Create and maintain accurate records and files for each client
- Attend training and professional development opportunities as required Prepare and maintains weekly, monthly, quarterly, outcome reports within specified timeframes based on researched information from case, vendor, and contractor files for submission to the Director of Housing Services
- Calculate the needs of accepted cases and refers them to supportive social service linkages that will assist in new apartment expenditures (ie
- Furniture allowance and grants, utility connection fees, etc.), and moving expenses; calculates housing cost projections for residents based on current cost of living trends, family need, public assistance allowances and guidelines and to develop placement schedules.
Case Manager
Core Services
09.2018 - 05.2021
- Conduct Intake and assessment for families
- Conduct bi-weekly and weekly progress meetings with residents to assess progress
- Providing information and counseling to families on services and planning to move into permanent housing
- Advocate on behalf of clients for public assistance and entitlements with city agencies
- Case management, preparation of case records, prepare monthly and quarterly statistical reports
- Provide updates as appropriate and assist clients in reporting any challenges to moving to permanent housing
- Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining, files, mail, email, and telephone.
Shift Supervisor
Volunteers of America
08.2019 - 03.2021
- Coordinate/conduct rounds to monitor the facility
- Ensure all shelter activities and schedules are maintained
- Communicate effectively with residents, direct reporting staff, peers, supervisors
- Monitor residents safety and ensure safety policies and procedures are practiced daily
- Implement preventive measures through crisis intervention and conflict resolution modalities
- Implement and oversee proper recording and reporting systems for resident and staff safety
- Prepare incident reports
- Provide daily coverage reports to on coming shift supervisor.
Assistant Manager
Human First
03.2013 - 09.2018
- Manage labor hours, worker schedules, periodical schedules, and back up labor
- Manage/monitor budgets, and order supplies and equipment
- Monitor and manage staff PTO
- Train staff on proper cleaning procedures
- Complete weekly payroll
- Conduct annual performance reviews with staff
- Collect/track all monthly billing requirements
- Lead by example.
Education
Bachelor’s degree in psychology -
Touro college
High School Diploma -
Nazareth Regional High School
Skills
- Clear and concise verbal and written communication skills
- Excellent interpersonal skills
- Ability to work independently
Knowledgeandskills
- Clear and concise verbal and written communication skill
- Excellent interpersonal skills, be assertive and well organized
- Demonstrate the ability to work independently
- Knowledge In CARES
- Proficient in Microsoft Word, Excel, PowerPoint
Timeline
Housing Coordinator
Women In Need
05.2021 - Current
Shift Supervisor
Volunteers of America
08.2019 - 03.2021
Case Manager
Core Services
09.2018 - 05.2021
Assistant Manager
Human First
03.2013 - 09.2018
Bachelor’s degree in psychology -
Touro college
High School Diploma -
Nazareth Regional High School
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