Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Carl Ali

Henderson,NV

Summary

Dynamic teacher, coach, learner. I am an operational and business leader with a proven track record of driving significant sales and profit growth for Fortune 500 companies. Expertise in launching impactful sales programs that deliver immediate results and revitalizing organizational performance through strategic planning and innovative business development initiatives. Proficient in expense and budget management, training, associate development, problem-solving, process reengineering, and leading business units, while spearheading marketing initiatives and incentive programs. Recognized for energetic leadership, motivational skills, and exceptional communication abilities, complemented by strong business acumen.

Overview

26
26
years of professional experience

Work History

Senior Operations Manager Inbound/Inventory Control

Fanatics
01.2023 - Current
  • As a Senior Operations Manager I am responsible for and work in partnership with my peer Senior Manager and support the General Manager. My responsibilities include developing and executing long term operational strategies, while shaping short term goals with the leadership teams. This includes daily production meetings, managing and monitoring production costs and identifying cost reduction opportunities. I have helped to shape site initiative’s partnering with support teams for quality controls and 5s standards.
  • In addition to my general responsibilities, I also support and lead quality initiatives in the FC as well as inventory controls. The Site has successfully posted consecutive favorable KPMG inventory audits over the past two years.
  • Some of my general responsibilities include.
  • Daily/Weekly analysis of production data from the site, reviewing key indicators and implementing corrective actions when necessary.
  • Review and collaborate with leaders on continuous improvement strategies to ensure operational effectiveness throughout the FC
  • Bi-weekly/Monthly cadence for one-on-one meetings with direct reports to review current development opportunities as well as career progression and goals.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Spearheaded Quality process improvements to reduce errors and increase overall quality in operations management. Reduced error rate from 42,000 DPMO to 23,100 year over year. Budget of 25,000
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development. I assisted on a network initiative to increase quality audits within the Fulfillment Centers. This included hosting bi-weekly update calls and collaborating with associates/athletes at various levels of leadership.

Operations Manager

Fanatics
06.2021 - 03.2023
  • As an Operations Manager I was responsible for providing direction and guidance, and support to In bound Operations team. A large part of my focus was spent on developing supervisors, monitoring quality and throughput effectiveness. In addition, I provided support to my Senior Manager and assisted leaders from Outbound with Employee Relation escalations.
  • Supervised operations and support staff staff and kept employees compliant with company policies and procedures.
  • Empowered associates/athletes to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Implemented quality control systems and processes to boost overall product consistency and reliability.
  • Reduced operational risks while organizing data to forecast performance trends within the department.
  • Led the successful planning of multiple Large Scale Sale Events doe various team champions merchandise releases. Notably University of Georgia College Football Champion season. My facility processed over $87 million dollars of merchandise for customers to purchase in a 2 week period.

Territory Training and Development Manager –In Home

Sears Holdings
01.2016 - 01.2018
  • As a Territory Training and Development Manager, I was responsible for identifying, developing and analyzing technician and manager and unit performance. One of my main responsibilities was ensuring that the in-home technical workforce received ongoing technical, customer experience and operational training. Also in my role, my responsibilities included strategic planning and oversight of technical training strategies and initiatives as well as organizational development in the field. My territory included Virginia, North and South Carolina, Georgia, and Alabama. This team was comprised of 30 Field managers and 500 in home repair technicians.

District Field Operations Manager – In Home

Sears Holdings
01.2015 - 01.2016
  • As a District Field Operations Manager, I was responsible for meeting monthly, quarterly and annual sales and performance goals, maintain operational effectiveness, technical workforce retention, customer satisfaction and retention. In addition, I was responsible for all hiring decisions and conducting performance reviews. My District consisted of Northern Florida (Saint Augustine to Cedar Key) and coastal Georgia. I supervised over 35 in home repair technicians. These technicians repaired every major appliance brand and type as well as lawn tractors.
  • Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
  • Oversaw work of 55 personnel, with 4 direct reports
  • Collaborated with my Peer group to develop comprehensive training programs for field staff, increasing overall skill levels and proficiency.
  • Enhanced customer satisfaction scores (NPS) through timely repair completion and effective communication with technicians to deliver exceptional customer service. NPS score increased 18% YOY.

Co- Store Manager

Wal-Mart
01.2013 - 01.2015
  • As a Co Store Manager, I assisted in driving sales in the location by ensuring effective merchandising presentation including accurate and competitive pricing, in stock and inventory levels. In addition, I assisted with revenue budgets and forecasting sales and assessing economic trends and community needs. I ensured compliance with company policies and procedures by holding associates and managers accountable, analyzing and interpreting reports, implementing and monitoring company assets. Driving financial performance for the location by ensuring that sales and profit goals are achieved.
  • Increased profit margins by lowering labor costs in key departments that were seasonally focused. Bottom line profits increased over 8% in my first two quarters as Store Manager.
  • Adapted quickly to evolving market conditions or shifts in business priorities to continuously meet store objectives. This included weekly roundtable conversations with line level associates to provide them an opportunity to share ideas and plans to implement them One initiative used from this group resulted in language name tags that associates wore to indicate that they spoke a certain language.

Store Manager

Sears Outlet
01.2012 - 01.2013
  • As a Store Manager I oversaw all the sales and operational functions of the location. This included coaching and developing a leadership team of 2 salaried managers, 4 supervisors and 15 hourly associates. In addition, I modeled the behavior I expected for all my team by adhering to and holding team members accountable for business conduct. A few of my key responsibilities included change management, monitoring and reacting to profitable opportunities to drive revenue for the location, regularly handling and managing multiple priorities within the store simultaneously, managing all HR transactional processes.
  • Post 18% revenue comps in my first 2 months in the unit.

Store Manager

T-Mobile USA
01.2011 - 01.2012
  • As a store manager, I was responsible for recruiting, continuous associate development. I created an environment for employees to deliver exceptional customer service while cultivating long term customer relationships. In addition I ensured operational excellence through fiscally responsible decisions.
  • Exceeded YOY sales in my first 2 months in position, resulting in 10% comps

Senior Sales Manager

CarMax Auto Superstores
01.2010 - 01.2011
  • Mentored incumbent and new sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
  • Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
  • Coached and promoted high-achieving sales and employees to fill leadership positions with qualified staff and boost company growth. I acheived this through monthly performance/development touch base meetings with sales professionals. Through these efforts 4 senior sales assocaites were promoted to Sales Managers within 6 months of training.

Assistant Store Manager

Price Rite Supermarkets
01.2009 - 01.2010
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.

General Store Manager

Best Buy
01.2000 - 01.2010
  • Full P&L accountability of a multi-million-dollar location including ownership of sales performance, operational efficiency and process management. I led a team of 120 associates, including 6 salaried assistant managers. I worked hard to ensure that all employees received training and development that enhanced their overall experience and supported and aligned with their career aspirations. I also developed partnerships with local community organizations; this helped to build trust and authentic relationships.
  • Promoted over 15 associates to supervisory and or management roles through 1 on 1 and on purpose focused skill development.

District Operations Training Manager

Best Buy
01.2006 - 01.2008
  • Responsibilities included coaching, training and development of current Operation managers as well as identifying and building a talent bench for succession in the district. In this role, I successfully mentored 4 department supervisors and their development to become Operations managers. In addition I served as the subject matter expert for all operations, including house credit card offers and promotions, performance of a location and training for new associates, Black Friday preparations and P&L analysis. I routinely partnered with my peer field leaders to ensure that the store locations were all aligned with current regional and company initiatives and expectations.
  • Boosted store performance by implementing effective sales strategies and staff training programs.
  • Championed employee development initiatives such as ongoing training sessions or workshops to continually enhance staff skills.
  • Enhanced employee retention by implementing comprehensive training and development programs.

Education

BA - Business Administration

Mount Ida College

Skills

  • Operations management
  • Productivity improvement
  • KPI reporting
  • Strategic planning
  • Business planning
  • Workforce planning
  • Facility management
  • Standard operating procedures
  • Cross-functional coordination
  • Goal attainment
  • Key performance indicators
  • Safety management

Websites

Timeline

Senior Operations Manager Inbound/Inventory Control

Fanatics
01.2023 - Current

Operations Manager

Fanatics
06.2021 - 03.2023

Territory Training and Development Manager –In Home

Sears Holdings
01.2016 - 01.2018

District Field Operations Manager – In Home

Sears Holdings
01.2015 - 01.2016

Co- Store Manager

Wal-Mart
01.2013 - 01.2015

Store Manager

Sears Outlet
01.2012 - 01.2013

Store Manager

T-Mobile USA
01.2011 - 01.2012

Senior Sales Manager

CarMax Auto Superstores
01.2010 - 01.2011

Assistant Store Manager

Price Rite Supermarkets
01.2009 - 01.2010

District Operations Training Manager

Best Buy
01.2006 - 01.2008

General Store Manager

Best Buy
01.2000 - 01.2010

BA - Business Administration

Mount Ida College

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