Carl Walker
Travel Specialist
Greensboro,NC
Summary
Travel Agent/Advisor/Consultant with over 5 years of experience with a National Airline and 1 year self-employed, excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Successful at troubleshooting and handling customer support issues quickly. Active listening, relationship-building, customer service and interpersonal skills, and practiced communicator committed to working with the customer to effectively resolve un-foreseen hurdles .
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Travel Agent/Advisory Consultant
J.Walker Vacations (Self)
Greensboro, NC
02.2020 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Assistant Manager
McDonald's Restaurant
Hogh Point, NC
02.2008 - 08.2008
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Reservation Sales Representative
American Airlines
Cary, NC
08.1989 - 11.1994
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Resolved various issues and discrepancies for customers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Education
Bachelor of Arts - Interdisciplinary Studies
San Diego Christian College
Santee, CA 08.1995 - 12.2000
Diploma - Aviation Maintenance
Tennessee College of Applied Technology - Nashville
Nashville, TN 08.1997 - 05.1999
Skills
Hotel accommodations
Timeline
Travel Agent/Advisory Consultant
J.Walker Vacations (Self)
02.2020 - Current
Assistant Manager
McDonald's Restaurant
02.2008 - 08.2008
Diploma - Aviation Maintenance
Tennessee College of Applied Technology - Nashville
08.1997 - 05.1999
Bachelor of Arts - Interdisciplinary Studies
San Diego Christian College
08.1995 - 12.2000
Reservation Sales Representative
American Airlines
08.1989 - 11.1994
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