Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
Generic

Carl Ward

Bloomfield,IN

Summary

Focused professional with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Enthusiastic team member who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what it takes to succeed and is motivated to learn, grow and excel in any assigned task. Associate with over 15 years of successful experience in management, instruction and team building. Recognized consistently for performance excellence and contributions to success.

Overview

17
17
years of professional experience

Work History

Department Supervisor Lumber/Building Materials

Lowes Home Improvment
08.2023 - Current
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.

Department Sales Floor Supervisor Garden Cent

Lowes Home Improvment
06.2022 - 08.2023
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Enhanced customer satisfaction by providing exceptional service, addressing concerns promptly, and maintaining a clean and organized sales floor.

Department Sales Floor Supervisor Plumbing & Elect

Lowes Home Improvment
07.2021 - 06.2022
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Developed and maintained courteous and effective working relationships

Department Sales Floor Supervisor Paint

Lowes Home Improvment
02.2021 - 07.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.

Sales Associate

Lowes
10.2020 - 02.2021
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Generated brand awareness and positive product impressions to increase sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Gunner's Mate

United States Navy
11.2014 - 01.2018
  • Served as lead instructor for Navy Expeditionary Combat Command Weapons Maintenance course
  • Served as lead range safety officer and was responsible for scheduling ranges to qualify installation's security forces and prepare United States Naval Reserve units for deployment.
  • Led and supervised monthly inventory of over 2000 weapons and associated equipment with zero discrepancies.
  • Organized and coordinated all general military training events, to include Sexual harassment, equal opportunity, and suicide awareness training.
  • Served as Unit’s Hazardous Materials and Accountability Officer.
  • Served as unit’s Command Managed Equal Opportunity Advisor (CMEO).

Gunner's Mate

United States Navy
09.2011 - 10.2014
  • Fulfilled duties as training department head during 12 month officer vacancy.
  • Was responsible for scheduling all ranges, ordering and handling over 400,000 rounds of ammunition, weapons maintenance, issue and tracking of 692 weapons and associated equipment totaling over $2.5 million.
  • Equipped over 100 personnel deploying in support of SOUTHCOM, PACOM, and CENTCOM AORs.
  • Served as lead range safety officer for over 30 training events, aiding in pre-deployment qualification of 198 personnel during 147 hours of instruction with zero safety mishaps.
  • Served as force protection officer and provided force protection support for various units during heightened security conditions and inspections.

Gunner's Mate

United States Navy
08.2007 - 07.2011
  • Was pivotal in the successful training and qualification of 1,254 military and civilian personnel while expending over 860,000 rounds of ammunition with zero safety mishaps.
  • Revamped three armory Standard Operating Procedure manuals helping to increase efficiency, safety measures and inventory and accountability practices.
  • Conducted career development boards and counseling for 14 personnel, which increased advancement and retention percentages.
  • Served as lead range safety officer and lead armorer while deployed to combat zone in 2009

Education

Bachelor of Arts - Liberal Arts

University Of Arizona Global Campus
San Diego, CA
10.2020

Skills

  • Sales
  • Exceptional Customer Service
  • Professional demeanor
  • Problem-solving skills
  • Multi-tasking strength
  • Personnel management
  • Training
  • Crew leadership
  • Computer skills
  • Conflict resolution
  • Written Communication
  • Excellent work ethic
  • Detail-oriented
  • Organization and Time management
  • Team Building
  • Stocking and Replenishing

Community Involvement

July 2008 - January 2018 United States Navy - Various

· Participated in 29 charities and fund raising events, dedicating 162 off duty hours to help strengthen the relationship within the military and civilian communities from July 2008 to June 2009.

· Devoted and additional 128 hours helping with school renovations, neighborhood cleanups, car washes, concerts, fairs, and festivals from March 2010 to June 2011 immediately upon completion of deployment.

· Spent 96 hours providing free tax service for over 500 military members, their dependents and civilian personnel, form January 2011 until March 2011, contributing to the preparation, filing and processing of over $600,000 in federal tax returns.

· Dedicated over 90 hours providing support for preschool children during numerous field trips, parades, and holiday parties, in addition to attending classes, providing teacher assistance by reading stories, playing word games and assisting with reading, writing, and math from July 2008 to June 2011.

· Donated over 192 hours from December 2014 to January 2018, coordinating fundraisers for various events and ceremonies such as, three U.S. Navy Birthday celebrations, six retirements, car washes, toys for tots, and bake sales.

Timeline

Department Supervisor Lumber/Building Materials

Lowes Home Improvment
08.2023 - Current

Department Sales Floor Supervisor Garden Cent

Lowes Home Improvment
06.2022 - 08.2023

Department Sales Floor Supervisor Plumbing & Elect

Lowes Home Improvment
07.2021 - 06.2022

Department Sales Floor Supervisor Paint

Lowes Home Improvment
02.2021 - 07.2021

Sales Associate

Lowes
10.2020 - 02.2021

Gunner's Mate

United States Navy
11.2014 - 01.2018

Gunner's Mate

United States Navy
09.2011 - 10.2014

Gunner's Mate

United States Navy
08.2007 - 07.2011

Bachelor of Arts - Liberal Arts

University Of Arizona Global Campus
Carl Ward