Carl Waugh
Georgetown,KY
Summary
Dedicated and organized Operations Manager with over 5 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
28
28
years of professional experience
Work History
Operations Manager
Warehouse On Wheels
Georgetown, KY
01.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Responsible for Putting trailers on/off rent
- Responsible for getting trailers repaired through vendors
- Responsible for sales and maintaining good relationships with customers
- Responsible for getting Invoices paid in a timely manner
- Responsible for processing credit card payments
Operations Manager
Rentco
Georgetown, KY
03.2019 - 12.2023
- Responsible for putting trailers on/off rent
- Responsible for getting trailers repaired
- Responsible for keeping COI updated
- Responsible for keeping Inventory
- Responsible for processing Invoices
- Responsible for keeping call sheet and sales
Sales Consultant
Frank Shoop
Georgetown, KY
06.1996 - 02.2019
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Responsible for distributing work shop orders to my team and getting repaired in a timely manner.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
Education
High School Diploma -
Scott County High School
Georgetown, KY05-1992
Skills
- Customer Retention
- Sales background
- Strategic Planning
- Operations Monitoring
- Continuous improvements
- Problem-Solving
- Client Relationships
Affiliations
- I like to spend time with my family
- I like to golf
Timeline
Operations Manager
Warehouse On Wheels
01.2023 - Current
Operations Manager
Rentco
03.2019 - 12.2023
Sales Consultant
Frank Shoop
06.1996 - 02.2019
High School Diploma -
Scott County High School
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