Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Webster

Sewell

Summary

Adept Sr. Auto Damage Appraiser/Claims Specialist with an expertise in auto repair estimation and exceptional customer service. Leveraged industry software proficiency and mechanical knowledge to enhance claim processing efficiency and customer satisfaction. Excelled in identifying a repairable vs total loss. When a total loss was identified, condition vehicle to get accurate salvage value. Able to detect possible fraud,and work with SIU Department for handling. Can significantly contribute to organizational goals.

Overview

34
34
years of professional experience

Work History

Sr. Auto Damage Appraiser/Claims Specialist

LIBERTY MUTUAL INSURANCE COMPANY
07.1989 - 09.2023

Conducted inspections of vehicles to assess loss impact and projected repair costs.

Assessed extent of vehicle damages to classify as repairable or total loss.

Assessed vehicles to establish accurate cash values for total losses.

  • Maintained adherence to industry standards and organizational guidelines during vehicle appraisals.
  • Analyzed police reports, photographs, and related documentation to assess accident details.
  • Secured rental vehicles for customers during the restoration period.
  • Flagged potential fraud cases, forwarding them to SIU department for
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.

Education

Various I-Car Training

I-Car

Diploma - Automotive Frame Measuring And Repair

Chief Frame
Boston, MA
06.2014

Diploma - Auto Body Repair

Gloucester County Vocational School
Sewell, NJ
05.1989

Diploma - Auto Body Estimating

Vale Tech
Gettysburg, PA
04.1989

High School Diploma -

Highland High School
Blackwood, NJ
06.1987

Skills

  • Auto repair estimation
  • Estimating expertise
  • Industry software proficiency
  • Parts identification
  • Auto body repair
  • Insurance procedures
  • Claims processing
  • Structural analysis
  • Customer service
  • Insurance policy knowledge
  • Excellent communication
  • Organizational skills
  • Decision-making skills
  • Customer service expertise
  • Inspection documentation
  • Mechanical Knowledge
  • Professionalism
  • Fraud detection
  • Salvage value determination
  • Experience with CCC Estimating software
  • Experience with Audatex Estimating software

Timeline

Sr. Auto Damage Appraiser/Claims Specialist

LIBERTY MUTUAL INSURANCE COMPANY
07.1989 - 09.2023

Various I-Car Training

I-Car

Diploma - Automotive Frame Measuring And Repair

Chief Frame

Diploma - Auto Body Repair

Gloucester County Vocational School

Diploma - Auto Body Estimating

Vale Tech

High School Diploma -

Highland High School
Carl Webster