Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Carl Wesley

Arlington,TX

Summary

Organize daily production work schedules to crew for fabricated parts to both in-house and international customers.

Inspect fabricated parts before shipping to the customer.

Work close with Engineers, Production Schedulers and Production Planners in getting the the proper material shipped to the customers.

Overview

24
years of professional experience

Work History

Solar Turbines Inc.
San Diego, United States

Customer Service and Quality Lead
09.2001 - 12.2020

Job overview

  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Maintained accurate and customer order from Excell spreadsheets such as Vertical Lookup.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Handled numerous calls per day to address customer inquiries and concern
  • Participated in team-building activities to enhance working relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Resolved problems, improved operations and provided exceptional service.

Century Design Inc.
San Diego, CA

Mechanical Assembler
06.1997 - 08.2001

Job overview

  • Tested finished products for compliance with tolerances and overall quality.
  • Deburred, polished and painted surfaces.
  • Disassembled and inspected rotating components.
  • Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
  • Notified engineering of errors and discrepancies.
  • Closely inspected parts for cleanliness and freedom from contaminants.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Repainted and precisely touched-up components and assemblies.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Followed all safety measures and protocols, enabling department to meet OSHA safety rating for 10 years consecutively

Education

Northwest High School
ST.Louis, Mo.

High School Diploma
06.1982

University Overview

Skills

  • Customer Service
  • Quality Leader
  • Material Inspector
  • Desk Top Support
  • Material order Scheduler
  • Data Entry

Timeline

Customer Service and Quality Lead
Solar Turbines Inc.
09.2001 - 12.2020
Mechanical Assembler
Century Design Inc.
06.1997 - 08.2001
Northwest High School
High School Diploma

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Carl Wesley