Carl Young
Langhorne,PA
Summary
Accomplished Sales Manager and Senior Sales Executive with over 30 years of professional expertise in communication, business development and maximizing sales with an emphasis on providing superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Very confident in public speaking and especially one-on-one conversations. Highly skilled at building immediate connections with customers by providing a trust-based and results-oriented client experience to exceed sales goals and Customer Satisfaction ratings. Savvy and organized Sales Manager with 15 years of experience in recruiting, mentoring and training while improving operations and streamlining procedures to increase individual and team productivity. Professional reputation for exceeding sales goals and retaining clients. Excellent leadership and analytical skills.
Overview
28
28
years of professional experience
Work History
Young's Carpentry & Painting
Self-employed
01.2023 - Current
- Built and installed new wainscoting, chair rails, casings, baseboards, and crown moldings.
- Built and hung custom doors and frames.
- Constructed and installed custom built-ins.
- Completed custom faux finish painting projects
- Installed new hardwood and vinyl plank flooring
- Expert interior painting, paperhanging and drywall finish work
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Comfort Advisor
McHales, Inc
07.2021 - 01.2023
- Over $1,000,000 in sales in 1st year doubling the company's previous best sales
- Achieved highest HVAC contracts in company history with multiple jobs over $30,000
- Consistently received 5 star Google reviews
- Met with potential customers regarding equipment needs and advised on types of HVAC systems to purchase.
- Determined correct sizing of equipment, duct size, air flow, filtration, and all related system items to provide top quality solutions for customers' HVAC needs.
- Managed project from ordering parts to guiding installers on projects to exceed customer expectations.
- Set up new contracts for products and services and coordinated transition to installation team.
- Completed Nexstar HVAC training and utilized specific presentation skills to engage customer, build trust and value in company
Fleet Sales Manager/Commercial Truck Sales
Barlow Chevrolet Isuzu
04.2016 - 07.2021
- Built commercial truck sales accounts from 0 to over 200 units annually in company record time of 5 years
- Managed all facets of sales process for key customers and prospects including ordering, customization, financing and fleet management
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships and delivering on promises.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed and maintained long term relationships between GM and Isuzu and their regional fleet customers including government agencies, multinational corporations and local businesses
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Drove sales by developing multi-million dollar contract sales
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
Regional Sales Manager
Showcase Publications
03.1995 - 04.2016
- Grew sales volume over 100% in first 5 years of area management selling print and online advertising
- Expanded geography of sales territory and doubled sales force by over 100% in 3 years
- Responsible for over 400 accounts and over $5,000,000 annual sales volume
- Promoted to Sales Manager from Sales Rep in company record time of 19 months
- Devised and implemented effective strategies to consistently attain year-over-year growth objectives
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Selling manager with team of 15 outside sales representatives throughout SE Pa and NJ
- Responsible for recruiting, hiring, training and mentoring new employees,
- Coached employees and management in successful selling methods
- Monitored industry trends, market conditions and competitors to adjust strategies and achieve sales goals.
- Continually created and revised company procedures to integrate sales with all other departments to accommodate record growth
- Handled all customer relations issues with emphasis on quick resolution, customer retention, and meeting deadlines
Education
Associate of Science - Architectural Drafting Technology
American Institute of Design
Philadelphia, PA06.1991
Skills
- Inside and Outside Sales
- Staff Training and Management
- Lead Development
- Customer Assessment Needs
- Client Relationship Development
- Business to Business Sales
- Residential HVAC
- Upselling Techniques
- Negotiation Expertise
- Problem Solving Strengths
- Finance Organization
- Customer Retention Abilities
Timeline
Young's Carpentry & Painting
Self-employed
01.2023 - Current
Comfort Advisor
McHales, Inc
07.2021 - 01.2023
Fleet Sales Manager/Commercial Truck Sales
Barlow Chevrolet Isuzu
04.2016 - 07.2021
Regional Sales Manager
Showcase Publications
03.1995 - 04.2016
Associate of Science - Architectural Drafting Technology
American Institute of Design
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