Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla Vieira De Pina

North Attleboro,MA

Summary

Skillful and reliable candidate successful at managing multiple priorities with a positive attitude. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Experienced casino dealer, proficient in maintaining game integrity, handling cash and chips transactions accurately, and resolving customer issues promptly.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Casino Dealer

Encore Boston Harbor
04.2021 - 02.2024
  • Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
  • Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Adhering to casino policies and regulations, maintaining confidentiality regarding sensitive information, and representing the casino in a professional manner at all times.
  • Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
  • Participating in training programs to improve skills, learn new games, and stay updated on industry trends and regulations.

Sales Associate

Lapels Dry Cleaning
03.2018 - 02.2020
  • Greeting customers, answering phone calls, and assisting with inquiries about services, pricing, and turnaround times.
  • Receiving clothing and textiles from customers, checking items for damage or special instructions, and recording details such as customer information, items received, and any specific cleaning requests.
  • Keeping track of inventory levels for cleaning supplies, hangers, packaging materials, and other items needed for daily operations. Ordering supplies as needed to maintain stock levels.
  • Sorting clothes based on fabric type, color, and cleaning requirements. Tagging each item with a unique identifier or barcode to track throughout the cleaning process.
  • Assisting customers with picking up their cleaned items, processing payments, and providing excellent customer service. In some cases, arranging for delivery services for customers who require it.

Shift Leader

Burger King
07.2015 - 03.2018
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Office Assistant

KBA Contracting
09.2014 - 02.2015
  • Maintain organized and up-to-date project files, including contracts, permits, drawings, specifications, change orders, and other essential documents.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Provide administrative support to project managers and construction teams, including scheduling appointments, managing calendars, and handling correspondence.
  • Perform general office management tasks such as maintaining office supplies, managing incoming and outgoing mail, coordinating office maintenance and repairs, and ensuring a clean and organized workspace.
  • Provide excellent customer service to clients, addressing inquiries, resolving issues, and maintaining positive relationships to support client satisfaction and repeat business.

Education

Certificate - Table Games

Cambridge College
Cambridge, MA
02.2021

No Degree - Criminal Justice

Bristol Community College
Fall River, MA

High School Diploma -

Centro Educativo Miraflores
Cape Verde
06.2012

Skills

  • Perceptiveness
  • Excellent customer service
  • Flexible Schedule
  • Continuous learning mindset
  • Professional Demeanor
  • Gambling knowledge
  • Strong mathematical skills
  • Problem-solving aptitude
  • Adaptability
  • Attention to Detail
  • Multitasking Abilities

Certification

  • Gaming License - From 04/15/2021 to 04/30/2026
  • Certified Casino Dealer, Cambridge College - 02/2021
  • ServSafe, National Restaurant Association - From 2016 to 2018

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Casino Dealer

Encore Boston Harbor
04.2021 - 02.2024

Sales Associate

Lapels Dry Cleaning
03.2018 - 02.2020

Shift Leader

Burger King
07.2015 - 03.2018

Office Assistant

KBA Contracting
09.2014 - 02.2015

Certificate - Table Games

Cambridge College

No Degree - Criminal Justice

Bristol Community College

High School Diploma -

Centro Educativo Miraflores

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Carla Vieira De Pina