- Reading
- Animal Care
- I like working with my hands and fixing things
- I enjoy cooking for friends and family gatherings
- Music
- Strategy Games
- Gardening
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Personal Development and Self-Improvement
- Creative Writing
Carla Reed
Monroe,OH
Summary
Vision care leader and Licensed Dispensing Optician with strong expertise in managing operations and enhancing patient satisfaction. Proven ability to drive business growth through strategic planning, inventory control, and staff development. Strong focus on team collaboration and results, adapting seamlessly to changing needs. Skilled in customer service, sales, and compliance with industry standards. Reliable and effective in fostering a positive work environment.
Previous work experience in several different environments. Allows for better adaptability and out-of-the-box problem-solving. Optical is my home.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vision Center Manager
Walmart
06.2023 - 10.2025
- Oversaw daily operations of vision center, ensuring adherence to company policies and procedures.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock for customer needs.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed and implemented scheduling strategies to enhance team efficiency and service delivery.
- Conducted regular quality assurance checks to ensure accuracy in patient services and optical products.
- Collaborated with healthcare professionals to streamline patient care processes within the vision center.
- Utilized point-of-sale systems for transaction processing and financial reporting accuracy.
- Analyzed customer feedback to identify areas for service improvement and implement actionable solutions.
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely product delivery.
- Championed employee recognition programs that rewarded top performers and boosted overall morale within the vision center team.
- Streamlined operational processes for increased efficiency and productivity within the vision center.
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
- Enhanced customer experience by implementing effective staff training and development programs.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
- Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
- Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
- Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Increased overall store performance by optimizing inventory management and merchandise presentation.
- Oversaw daily operations of the store, including opening/closing procedures, cash handling policies, and inventory management.
- Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
- Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
- Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
- Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
- Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Explained prescriptions, optical terminology and products to customers.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Optician
Walmart
02.2022 - 10.2025
- Enhanced customer satisfaction through personalized eyewear consultations for optimal fit.
- Trained staff on optical equipment and customer service for operational efficiency.
- Implemented display improvements that increased customer engagement and boosted sales.
- Oversaw eyewear fittings, ensuring compliance with all quality standards and regulations.
- Resolved customer inquiries effectively, fostering a positive in-store shopping experience.
Online Picker
Amazon
08.2021 - 11.2021
- Enhanced efficiency by optimizing order picking processes and reducing fulfillment time.
- Trained new hires on safety protocols and operational procedures for effective onboarding.
- Streamlined inventory organization, improving accessibility through collaboration with management.
- Maintained stock accuracy with regular cycle counts and thorough inventory audits.
- Implemented quality control best practices, ensuring accuracy in order fulfillment.
- Utilized warehouse management systems to effectively track orders and manage stock.
Optician
Walmart
10.2019 - 05.2020
- Enhanced customer experience by conducting precise eyewear adjustments and repairs.
- Improved product visibility by optimizing eyewear display for easy navigation.
- Resolved customer concerns promptly, fostering a positive community reputation.
- Educated customers on eye health, increasing awareness of proper care practices.
- Streamlined appointment scheduling, boosting operational efficiency and customer satisfaction.
- Promoted eye health at community events, expanding clinic outreach and engagement.
School Bus Driver
Lebanon City Schools
02.2014 - 05.2019
- Ensured safe student transportation by strictly following established safety protocols.
- Maintained vehicle compliance through thorough pre-trip inspections for readiness.
- Fostered effective communication with parents and staff regarding schedules and concerns.
- Managed student behavior, promoting respect and cooperation among all passengers.
- Optimized travel efficiency by coordinating effective route planning and minimizing delays.
- Performed routine vehicle inspections, documenting findings in maintenance logs.
School Bus Driver
First Student Transportation
05.2013 - 08.2014
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Led initiatives to enhance communication between parents, schools, and transportation staff regarding student transport updates.
- Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
- Traveled to multiple locations for coverage. Documenting mileage, travel time, and work times efficiently.
- College trips contracted to our Service.
School Bus Driver
LBS Bussing
03.2013 - 05.2013
- Enhanced team performance by training new drivers in operational procedures.
- Increased safety and service standards through mentoring junior drivers.
- Ensured timely arrivals by adapting to road closures and detours.
- Improved passenger safety by assisting with boarding and exiting procedures.
- Promoted community and respect among riders, fostering a positive environment.
- Maintained vehicle functionality via regular equipment checks, ensuring compliance.
Education
High School Diploma -
Monroe Local Schools
Monroe, OHModeling Certificate - Modeling And Print
John Casablanca's
West Chester, OHSkills
- Vision care sales experience
- Staff collaboration
- Calendar management
- Efficient insurance processing
- Vision health education
- Licensed optical dispenser in Ohio
- Commitment to safety standards
- Teamwork and collaboration
- Service excellence
- Organizational skills
- Team leadership
- Active listening and effective communication
- Adaptability and flexibility
- Attention to detail
- Problem-solving abilities
Accomplishments
- Collaborated with a team of three in the development of NVI Vision Center transition to Walmart Vision Associates for a month in North Carolina. Training five Associates.
- Supervised a team of five staff members.
- Worked closely with Optometrist, Lease Holder, Biller, and Vendors.
- Home Office training at the US Home Office Headquarters.
Certification
ABO Certified Licensed Dispensing Optician
Interests
Timeline
Vision Center Manager
Walmart
06.2023 - 10.2025
Optician
Walmart
02.2022 - 10.2025
Online Picker
Amazon
08.2021 - 11.2021
Optician
Walmart
10.2019 - 05.2020
School Bus Driver
Lebanon City Schools
02.2014 - 05.2019
School Bus Driver
First Student Transportation
05.2013 - 08.2014
School Bus Driver
LBS Bussing
03.2013 - 05.2013
High School Diploma -
Monroe Local Schools
Modeling Certificate - Modeling And Print
John Casablanca's