Carla Abbasi
Rockville Centre,NY
Summary
Accomplished Broker adept at growing business through deep knowledge of the mortgage and business loan industry, and strong relationship-building abilities. Leveraging over 5 years of experience to generate profits and dividends. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Business Loan Broker
LendTek
01.2022 - 12.2023
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Researched [Items] thoroughly and kept up-to-date on latest trends in marketplace.
- Prepared contracts and related documentation according to strict standards.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Monitored incentive plans and made recommendations to management regarding adaptations.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients and finance companies to find optimal solutions for financing.
- Networked to identify potential new clients and expand geographic territories.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Mortgage Processor
Prudential Borrowing
02.2019 - 05.2023
- Set up and completed loan submission packages.
- Created strong working relationships with advisors, assistants and support staff.
- Processed account paperwork, transfers and money movement for new business accounts.
- Supported other operational teams with financial transactions and account maintenance.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Educated customers on loan services and regulations to confirm compliance.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Processed mortgage loan applications accurately and successfully for over [Number] years.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Retail Sales Manager
Wink NY
10.2007 - 12.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
Catering Manager
Park Ave Delicatessan And Caterers
03.2007 - 04.2011
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Hired and trained both permanent and temporary staff members.
- Handled payment collection and payroll of [Number] employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Education
Associate of Arts - Communications
Pace University
New York, NY05.2006
Skills
- Financial Analysis
- Compliance Adherence
- Workplace Training
- Business Relationship Building
- Documentation Abilities
- Compliance Requirements
- Relationship Management
- Marketing Strategies
- Time management
- Regulatory compliance
- Problem solving
- Sales strategy development
- Client relationship management
- Communication proficiency
- Decision making
- Organizational skills
- Analytical thinking
- Networking abilities
- Adaptability
- Attention to detail
- Conflict resolution
- Interpersonal skills
- Customer service
- Funds Management
- Critical Thinking
- Know Your Customer
- Lead Prospecting
Timeline
Business Loan Broker
LendTek
01.2022 - 12.2023
Mortgage Processor
Prudential Borrowing
02.2019 - 05.2023
Retail Sales Manager
Wink NY
10.2007 - 12.2013
Catering Manager
Park Ave Delicatessan And Caterers
03.2007 - 04.2011
Associate of Arts - Communications
Pace University
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