Carla Aguilar
Celebration,FL
Summary
Professional in Customer Service industry, known for high standards and commitment to results. Background includes maintaining high levels of cleanliness and hygiene, ensuring welcoming atmosphere for clients. Effective team collaborator with flexible approach to changing needs. Skilled in guest relations and high maintenance environments, embodying reliability and adaptability.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
08.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
Specialty Food and Beverage
Walt Disney World Resort
12.2022 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
F&B Shift Leader
Yamaava’ Resort & Casino at San Manuel
04.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Barista Shift Leader
DCH Roasters, INC.
07.2020 - 03.2021
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
- Fostered a positive work environment through team building exercises and clear communication.
- Trained new employees in company policies, barista techniques, and customer service skills for consistent performance across all staff members.
- Promoted a culture of continuous learning amongst staff members by offering ongoing training opportunities in product knowledge and industry trends.
Education
Certificate of Technical Studies - Massage Therapy
Aveda Institute
Winter Park, FL11-2025
High School Diploma -
Fontana High School
Fontana, CA05-2020
Skills
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Customer service
Timeline
Attractions Cast Member
Walt Disney World Resort
08.2024 - Current
Specialty Food and Beverage
Walt Disney World Resort
12.2022 - Current
F&B Shift Leader
Yamaava’ Resort & Casino at San Manuel
04.2021 - 08.2022
Barista Shift Leader
DCH Roasters, INC.
07.2020 - 03.2021
Certificate of Technical Studies - Massage Therapy
Aveda Institute
High School Diploma -
Fontana High School
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