Carla Alberto

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Managed employee relations issues such as conflict resolution or disciplinary actions.
• Handled cash transactions accurately while ensuring proper security protocols were followed.
• Established effective communication channels between front-of-house staff and back-of-house teams.
• Performed regular maintenance checks on kitchen equipment such as grills, fryers, ovens.
• Ensured that dining areas were properly set up prior to opening each day according to established guidelines.
• Coordinated weekly staff scheduling to ensure adequate coverage during peak business hours.
• Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.

• Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
• Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
• Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.

•Managed schedules.

•supervised operation hours.

• Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
• Conducted regular inspections of all areas to ensure that standards are met and maintained.
• Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
• Provided guidance and support to team members when needed or requested.
• Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
• Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
• Ensured that all required health, safety, sanitation regulations are followed by staff members.