Summary
Overview
Work History
Education
Skills
International experience, speak 3 languages fluent
Additional Information
Languages
Timeline
Generic

Carla Al Kateb

Pomona,CA

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and 15 years of experience in billing and payments. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated office team expertise, including competitive offerings, pricing and market positioning.

Overview

29
29
years of professional experience

Work History

Office Manager, Billing Specialist, Collections

National Renovation Company
02.2014 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents Over 150 per day
  • Updated reports, managed accounts, and generated reports for company database Over 40 per day.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving Over 90 per day.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Performed account reconciliations and resolved variances.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed and verified invoices to secure accuracy of billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Developed and maintained billing procedures to make timely payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Generated monthly invoices for customers in multiple formats to provide transparency.

Office Manager, Billings

Covina Dental
01.2012 - 01.2014
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents Over 25 per day
  • Updated reports, managed accounts, and generated reports for company database Over 45 per day
  • Managed office operations while scheduling appointments for department manager

Office Manager

Kateb Freres
03.2001 - 06.2011
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.

French Teacher

French Cultures Institute
09.1994 - 04.2001
  • Communicated with students in French to foster oral proficiency.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
  • Facilitated learning of French language using variety of instructional methods, resources and technological tools.
  • Created reading lists with materials to promote student comprehension of written French.
  • Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
  • Explored and implemented innovative use of technology in language education.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Developed and implemented full French curriculum to meet school mission and goals.

Education

Ph.D. - French Language And Literature

University of Damascus
Damascus, Syria
06.1992

Skills

  • Electronic Key Management Systems
  • Audit Procedures
  • Billing Systems and Software
  • Month-End Closing Procedures
  • Variance Reviewing
  • Accounts Receivable Expertise
  • Team Development
  • Reimbursement Management
  • Patient Data Management Systems
  • Google Drive
  • Time and Billing
  • Correspondence Writing
  • Billing Best Practices
  • Microsoft Office
  • Financial Transactions
  • Retail Sales Customer Service
  • Staff Meetings
  • Financial Oversight
  • Collection Practices
  • Information Updates
  • Office Supplies and Inventory
  • Data Communications
  • Personnel Recruitment
  • Employee Timesheet Processing
  • Office Organization
  • Inquiry Requests
  • Data Imports
  • Customer Service Management
  • Administrative Staff Supervision
  • Monthly Billing Management
  • Invoicing Proficiency
  • Handling Complaints
  • Billing Data Verification
  • Bank Machine Operation
  • Collections

International experience, speak 3 languages fluent

Work in Syria (Damascus) as French teacher and piano teacher, worked in Lebanon as office manager and sales, worked in United States as well till now.

Additional Information

I have a musical degree. I was doing a piano concert, I like music and art.

Languages

Arabic
French
English

Timeline

Office Manager, Billing Specialist, Collections

National Renovation Company
02.2014 - Current

Office Manager, Billings

Covina Dental
01.2012 - 01.2014

Office Manager

Kateb Freres
03.2001 - 06.2011

French Teacher

French Cultures Institute
09.1994 - 04.2001

Ph.D. - French Language And Literature

University of Damascus
Carla Al Kateb